Certificate in Business Process Management QLS Level 3

This course consists of the following units:

Unit 1 – The Fundamentals of Business Process Management

This unit introduces the key principles of Business Process Management (BPM) and its role in improving efficiency. Learners will understand how BPM supports strategic business goals.

Unit 2 – The Vision Phase

Explore how to define the goals and direction of a business process improvement initiative. This phase helps set clear objectives aligned with business strategy.

Unit 3 – The Design Phase

Learn how to design new processes or improve existing ones to meet business needs. The unit focuses on creating workflows that enhance performance and value.

Unit 4 – The Modeling Phase

Understand how to create process models using diagrams and tools for better analysis. This phase allows teams to visualise, test, and refine workflows before execution.

Unit 5 – The Execution Phase

This unit explains how to implement process changes using technology or manual methods. It focuses on putting planned improvements into action effectively.

Unit 6 – The Monitoring Phase

Learn how to track process performance and identify any gaps or issues. The unit teaches the use of metrics and tools to ensure goals are being met.

Unit 7 – The Optimising Phase

Understand how to continuously improve processes by analysing results and making data-driven adjustments. This phase focuses on achieving long-term efficiency and innovation.

The Certificate in Business Process Management QLS Level 3 opens up diverse career opportunities in operations and process improvement roles. Graduates can pursue positions such as business process assistant, operations coordinator, workflow analyst, or project support officer. This course also supports career progression for individuals in administration, quality control, or customer service looking to move into process-driven roles. With a clear understanding of BPM phases—from vision to optimisation—learners can contribute to enhancing business performance and efficiency. The course also lays the foundation for further study in business analysis, project management, or process consultancy.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.