Customer Services

Key Aspects of our courses

Customer Service Representative Courses

CPD Courses specialises in the web’s most flexible customer service training for employees and managers. Our exclusive collection of customer service representative courses includes a broad range of introductory, intermediate, and advanced diploma programs. Boost your CPD profile with endorsed customer service representative certification, studying from home at a time and pace to suit your lifestyle. Our self-paced customer service courses online for CPD are suitable for newcomers and experienced learners – anyone pursuing a successful career in customer service.

Customer Services

Customer Service Representative Courses

Customer Services (23 modules in all)

Introduction to Customer Relationship Management

Development of Customer Relationship Management Plan

Feedback Essentials

Characteristics of Effective Feedback

Introduction to Customer Services

Understanding Your Customers Expectations

What is a Customer Focused Organisation?

Developing Customer Service Strategy

Implementing a Service Excellence Strategy

Importance of Effective Communication

Building Long-Term Customer Relations

Dealing with Unprofitable Customers

Complaints Handling

Empowerment & Ownership

Telephone Techniques

Solving Customers' Problems

Verbal Communication Techniques

Who Are Your Customers

Asking the Right Questions

Successful Telephone Selling techniques

Developing a Script for telemarketing

Negotiation Techniques

Training and Development for Customer Service