Are you interested in Customer Services? Then this is the perfect course for you. Learn how to manage Customer professionally!
80 Hours Duration
Completion Certificate
No Entry Requirements
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Course Overview
Customer Services Courses Online
On this customer service course, you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Who Should Take This Course
- Newcomers looking to take up entry-level roles in customer service, retail, or front-desk positions
- Business owners keen to improve their communication with customers and enhance client satisfaction
- Graduates interested in switching careers to customer-facing roles in various industries
- Individuals with little or no experience aiming to build a strong foundation in customer service principles
- Existing support or admin staff eager to refresh their communication skills and manage customer challenges better
- Jobseekers looking to boost their CV with a recognized qualification in customer service
- Anyone interested in learning how to deal with difficult customers and provide effective service in different situations
The Certificate in Customer Services QLS Level 1 is ideal for anyone starting their career journey in customer support. It provides the essential knowledge and confidence needed to deliver positive customer experiences and grow professionally in service-focused roles.
Course Syllabus
Unit 1: What is Customer Service
This unit introduces the basic principles of customer service and explains why it is essential for business success. Learners will understand how good service builds trust and customer loyalty.
Unit 2: Communication Skills
Explore how effective communication enhances customer interactions and helps resolve issues quickly. This unit covers verbal and non-verbal skills needed to engage with customers professionally.
Unit 3: Dealing with Difficult Customers
Learn how to stay calm and respectful when handling challenging customer situations. This unit teaches practical strategies to resolve complaints and maintain positive relationships.
Career Path
Completing the Certificate in Customer Services QLS Level 1 can lead to a range of entry-level roles in customer-facing industries. Graduates may pursue careers as Customer Service Assistants, Retail Sales Assistants, Call Centre Representatives, or Receptionists. This course provides essential skills in communication, problem-solving, and handling difficult customers, making it suitable for positions in retail, hospitality, administration, and public services. It also serves as a solid foundation for further study in customer service or business-related fields. With experience and additional qualifications, learners can progress to supervisory or managerial roles in customer support departments.
Endorsement
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
FAQs
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What our Students say
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Excellent Course
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