How to Manage Anger and Violence in the Workplace QLS Level 3

Unit 1: An Introduction to Workplace Violence

This unit defines workplace violence and explains the cycle of violence, helping learners understand the behaviour wheel and the anger management process to effectively recognize and address violent behaviours.

Unit 2: Role of Communication Skills in Anger Management

This unit highlights the importance of communication skills, covering assertiveness, questioning techniques, problem-solving tools, and relaxation methods, all designed to help manage anger constructively.

Unit 3: Developing a Policy and Program for Workplace Violence

This unit teaches how to create effective workplace violence policies through risk assessment, hiring practices, workplace design, and security measures to build a safer work environment.

Unit 4: Developing Training and Response Programs for Anger Management

This unit guides learners in developing emergency response plans, threat response processes, and training programs, while outlining steps to take when violence occurs to ensure a quick and organized response.

The "How to Manage Anger and Violence in the Workplace QLS Level 3" course prepares professionals for roles in human resources, safety management, and organizational leadership by equipping them with skills to prevent and handle workplace violence effectively. Graduates can pursue careers as workplace safety officers, conflict resolution specialists, or employee wellness coordinators, focusing on creating safer work environments. This course also benefits managers and team leaders aiming to improve communication, enforce policies, and manage crisis situations confidently. Overall, it enhances career prospects for anyone interested in fostering a positive, secure, and productive workplace culture.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.