Business Administration QLS Level 5

The Level 5 Business Administration Diploma includes thirteen units:

Unit 1: An Outline of Business Environment

Explore different types of business environments and how they impact operations. Understand internal and external factors that shape business performance.

Unit 2: Basic Principles of Administration

Learn the core functions of business administration, including leadership and organisational skills. This unit strengthens your ability to manage daily operations effectively.

Unit 3: Human Resource Management

Understand the strategic role of HR in recruitment, development, and retention. Learn how HR supports business growth through people management.

Unit 4: Managing Staff Performance

Discover techniques to evaluate and improve employee performance. This unit helps you boost productivity and drive organisational success.

Unit 5: Managing Business Finances

Gain practical skills in handling everyday financial tasks and planning. Learn how sound financial decisions influence business stability and growth.

Unit 6: Managing Financial Resources

Explore financial control methods, accounting basics, and cash flow management. Build your confidence in monitoring and managing business resources.

Unit 7: Effective Marketing Strategies

Learn how to design and implement marketing plans to attract and retain customers. This unit covers tools and techniques that drive business expansion.

Unit 8: Business Communication – Report Writing

Develop clear and professional communication skills for writing business reports. Enhance your ability to present structured and impactful information.

Unit 9: Strategies for Managing Time, Stress & Crisis

Master time management techniques while learning how to reduce stress and handle crises. This unit focuses on maintaining productivity under pressure.

Unit 10: Managing Risks in the Workplace

Identify, assess, and control workplace risks to ensure a safe environment. Learn how to implement risk management strategies effectively.

Unit 11: Building Client Relationships

Strengthen your client relationships through professional communication and trust-building techniques. This unit enhances your customer service and retention skills.

Unit 12: Team Management Skills

Learn how to build, lead, and motivate business teams for optimal results. Develop essential collaboration and leadership skills for team success.

Unit 13: How to Start a Small Business

Turn your business knowledge into action by planning and launching a small enterprise. Understand the fundamentals of entrepreneurship and business setup.

Graduates of this business administration and management course are well-prepared for advanced roles such as Business Manager, Operations Director, HR Manager, Marketing Strategist, and Financial Controller. This course also provides the skills necessary to launch and run your own business. Whether pursuing promotion, transitioning careers, or aiming to become an entrepreneur, this diploma opens up diverse opportunities in both public and private sectors.

Upon successful completion of the course, learners will receive an endorsed business administration certificate. This certification serves as a formal acknowledgment of your advanced administrative and management skills, enhancing your credibility and employability in the business world.

What are different types of business?

Types include sole proprietorship, partnership, corporation, and cooperative, each with distinct ownership structures.

How do businesses earn profit?

Profit is earned by selling goods or services for more than the total cost of production and operations.

Why do businesses need marketing?

Marketing helps businesses connect with customers, build brand awareness, and increase sales.

Why is anger management important for entrepreneurs?

Managing anger maintains professionalism and supports positive workplace relationships.

How does stress management benefit business leaders?

Stress management improves decision-making and maintains productivity under pressure.

What is succession planning?

Succession planning prepares for leadership transition to ensure business continuity.