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Verbal Communication Techniques


Becoming a Public Speaker

Most people are aware of the limitations of verbal communication. You only have to compare a telephone conversation with an in-person meeting to understand how different the two are. Nevertheless, this doesn’t mean that verbal communication alone cannot be incredibly powerful. It’s simply a case of acknowledging its limitations and working with them strategically. What’s removed from the equation in terms of physical presence can be compensated for in a multitude of ways. Which is precisely why many sales professionals are at their most persuasive when communicating by telephone. The better you understand verbal communication techniques, the more powerful and capable you become as a communicator.

This targeted tutorial has been designed for anyone looking to becoming a more capable verbal communicator, or with an interest in becoming a public speaker. Explore the key differences between in-person and telephone communication, including how the absence of body language has a significant impact on both message delivery and interpretation. Those working in telesales, customer service or similar capacities of any kind may find this introductory course particularly insightful.



Understand the characteristics of verbal communication

  • Explore verbal communication techniques

Programme Content


  • Role of Body Language over phone
  • Verbal Communication Techniques
  • The four E’s of an effective telephone voice
  • A Service Image

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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