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Implementing a Service Excellence Strategy


Overview

Customer Service Excellence Training 

Putting a new customer service strategy into action can be exciting and daunting in equal measures.  Not to mention, considerably more complex than most expect.  The reason being that service excellence strategies must involve each and every member of the workforce from top to bottom.  The customer journey is influenced not only by those they come into contact with, but also every employee and manager across the entire business.  For a customer service strategy to work therefore, absolutely everybody needs to be on the same page.  One united workforce, working towards the same goals and targets with the same vision and priorities in mind. This is where quality customer service excellence training comes into the equation.

This insightful customer service excellence training program is ideal for business owners, managers, supervisors, team leaders and anyone working in an HR capacity.  Discover how to effectively market a service excellence strategy, both internally and externally.  Explore the key principles of effective implementation strategies, how to introduce service excellent programmes to employees and how to motivate the entire workforce to push for the success of the scheme.

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Objectives

After the completion of this course learners will be able to:

  • Explore the steps involved in implementing a service excellence strategy

Programme Content

Topics:

  • Continuous Improvement
  • Engender Ownership
  • Establish a Steering Group
  • Marketing a Service Strategy
  • Introducing the Programme to Employees

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities

Prerequisites

This is a standalone course and assumes no prior knowledge.

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Related

Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90


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Pay in Full
Get £ 30 Discount Pay Today £ 90
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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