Putting a new customer service strategy into action can be exciting and daunting in equal measures. Not to mention, considerably more complex than most expect. The reason being that service excellence strategies must involve each and every member of the workforce from top to bottom. The customer journey is influenced not only by those they come into contact with, but also every employee and manager across the entire business. For a customer service strategy to work therefore, absolutely everybody needs to be on the same page. One united workforce, working towards the same goals and targets with the same vision and priorities in mind. This is where quality customer service excellence training comes into the equation.
This insightful customer service excellence training program is ideal for business owners, managers, supervisors, team leaders and anyone working in an HR capacity. Discover how to effectively market a service excellence strategy, both internally and externally. Explore the key principles of effective implementation strategies, how to introduce service excellent programmes to employees and how to motivate the entire workforce to push for the success of the scheme..
After the completion of this course learners will be able to:
This is a standalone course and assumes no prior knowledge.
|Course Duration||10 Hours|
|Start Date||on going|