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Developing Customer Service Strategy


Customer Service Improvement Strategies

To offer the most outstanding customer experience is to pave the way for limitless success.  The extent to which any given business is able to meet and exceed customer expectations will determine its position in the relevant market.  Nevertheless, superior customer service isn’t something that happens by chance or without extensive planning.  It all begins with the development of effective and workable customer service improvement strategies. Long-term business plans, which focus on the wants, needs and expectations of a specific target audience.  Building and maintaining a loyal customer base is about offering something your clients cannot receive elsewhere. A strong customer service strategy is a little like a blueprint for the ongoing success and prosperity of your business.

This advanced tutorial has been designed for business owners, managers and anyone working in a customer service setting.  Learn how to develop your brand’s customer service mission and vision, in order to map out the ideal customer service strategy for your business.  Explore the value of establishing a customer-focused culture, along with the important role each and every member of the workforce plays in delivering a flawless customer experience.



After the completion of this course learners will be able to:

  • Describe about Mission and Vision in context of customer service strategy.
  • Identify the areas that need to be focused for customer services strategy


Programme Content


  • Involvement of the Top Management
  • Mission and Vision
  • Objectives
  • Strategy
  • Establishing Customer-Focused Culture

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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