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Solving Customers' Problems


Customer Service Problems and Solutions

Customer service problems and solutions form an integral part of running a successful business. Contrary to popular belief, it can actually be beneficial for a business when its customers encounter problems. When a customer’s experience goes as smoothly as expected, they’re unlikely to think twice about the service provider. When things go wrong, they put the brand’s customer service standards to the test. If the issue is handled strategically, the customer’s opinion of the brand may be even higher than it was to begin with. After all, it’s not until things go wrong that a business gets to demonstrate its commitment to customers. True customer excellence begins with acknowledging every issue as an opportunity to excel.

This insightful ‘customer service problems and solutions’ tutorial has been designed for anyone working in customer service at any level. Explore a breakdown of the recovery process and learn how to turn every negative experience into a positive. Discover how to develop and maintain strong customer relationships, anticipate issues before they arise and feel a genuine sense of pride in your position.



After the completion of this course learners will be able to:

  • Discover how to solve customers’ problem effectively

Programme Content


  • The Process to Solve the Customers’ Problems
  • The Service Recovery Process
  • Powerful Talk

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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