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Empowerment & Ownership


Empowering Team Members

Empowerment cannot happen without ownership. Contrary to popular belief, empowering team members to be accountable and make good decisions. You can only encourage and support a decision-making culture, giving your employees the opportunity to take ownership of their actions and empower themselves. The benefits of empowerment in the workplace can be enormous – both for the workforce and the business as a whole. When employees know their roles, responsibilities and functions, the time comes to let them do what they need to do to get the job done. Empowerment means not only reduced managerial burden, but a significant uptick in employee performance and motivation.

Discover how empowerment in the workplace can transform the way your business operates with this insightful tutorial. Learn how those who feel valued at work naturally value their own roles and contribution to the wider business. Discover how to develop a set of discretionary rewards, while exploring the potential value and scope for empowerment and ownership within your own organisation.



  • Discuss what is meant by empowerment and ownership
  • Explain how empowerment impacts on customer retention

Programme Content


  • Valued People Value Customers
  • Empowerment is Appropriate for All Organisations
  • Developing a Set of Discretionary Awards

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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