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Characteristics of Effective Feedback


Features of Constructive Feedback  

Feedback is a necessary contributor to the ongoing development of businesses and individual employees alike. For an organisation, feedback provides an opportunity to both speak and listen to members of the workforce about key issues. For the employee, feedback is geared toward personal and professional development. But what are the most important features of constructive feedback? The key to planning and delivering high-quality feedback lies in studying its characteristics and mechanics. Structure is important, as is knowing where are how to draw the line in terms of formality. By taking a closer look at the features of constructive feedback and its purpose in the workplace, it’s not just the business that benefits, but also the entire workforce. 

Discover what it takes to provide high-quality constructive feedback with this insightful tutorial. Study the six characteristics of effective feedback, along with examples of both formal and informal feedback frameworks. Explore the importance of not only providing effective feedback, but also how to receive feedback proactively and positively.



After the completion of this course learners will be able to:

  • Describe six characteristics of effective feedback
  • Provide feedback in real situations


Programme Content


  • Six Characteristics of Effective Feedback
  • Formal Feedback Framework
  • Informal Feedback Framework
  • Receiving Feedback


Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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