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Importance of Effective Communication


Importance of Effective Communication Skills

The importance of effective communication skills cannot be overstated. Strategic communication lies at the heart of every successful organisation on a global basis.  In fact, the struggles and failures of many businesses can often be attributed to simple discrepancies in communication processes and quality.  Business owners, managers and executives at every level must have the confidence and capabilities to communicate their ideas and intentions effectively.  The development of enhanced communication skills can assist leaders at every level in the achievement of their immediate and long-term goals alike.  Whether already working in a leadership position or looking to climb the career ladder, focusing on communication skills represents an ideal starting point.

Explore the value and importance of effective communication skills with this insightful tutorial.  Discover how and why professionals at every level should learn how to create positive relationships, enhance their own self-awareness and develop comprehensive confidence in their own communication skills.  Study a series of essential communication basics, how to overcome communication barriers and ultimately put effective communication to use in a professional setting.



  • Discuss the importance of effective communication in an organisation
  • Discuss how to develop an effective communication strategy


Programme Content


  • Developing a Communication Strategy
  • Communicating Service to External Customers
  • Communication of Service Quality to the Internal Customer
  • Training Material


Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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