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Introduction to Customer Services


Overview

Introduction to Customer Care

For today’s consumer, little matters more than customer service quality. Studies have shown that most people are willing to pay more and even overlook product imperfections, just as long as they are provided with outstanding customer care. With so many brands and businesses doing the same these days, customer service standards often determine which take the lead over others. Just as poor customer service can destroy any business, those who excel in customer care can write their own success stories. Any investment in improving customer care standards is guaranteed to have a positive effect on the way the organization performs.

This inspiring ‘introduction to customer care’ tutorial is ideal for business owners, managers and customer service workers at all levels. Study a breakdown of the primary elements of customer service, along with the effects poor service can have on a business. Explore the benefits of running a customer-centred organisation, how customer service is constantly evolving and why every business should focus on developing long-term customer relationships. Enjoy a fascinating introduction to customer services from a 21st century business perspective and prime yourself for a successful career.

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Objectives

After the completion of this course learners will be able to:

  • Discuss what the Customer Service is
  • Explore the classification of Customer Service
  • Evaluate the importance of Customer Feedback and Complaints

 

Programme Content

Topics:

  • Elements of Customer Service
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Types of services
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • The Changing Nature of Customer Service
  • Caring for Existing Customers
  • Reasons for developing long-term Relationships with Customers
  • Importance of Customer Feedback and Complaints

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities

Prerequisites

This is a standalone course and assumes no prior knowledge.

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

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Pay Today:    £ 90


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Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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