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Feedback Essentials


Key Features of Constructive Feedback

It’s only by acknowledging our strengths and weaknesses that we’re able to grow and improve. From entry-level employees to top-tier management, working with feedback allows us to take that next important step forward. Providing useful feedback means first considering the key features of constructive feedback. You need to know how to ask the right questions, adopt the right tone in accordance with the scenario and dig as deep as necessary to obtain the information you need. Feedback is a two-way communicative process – one that gives both sides the opportunity to voice their thoughts, advice and uncertainties. Those who master the art of delivering feedback play a critical role in the ongoing development of employees at all levels.

This exclusive tutorial has been designed for business owners, managers, supervisors, team leaders and anyone working in HR. Explore the key features of constructive feedback in the workplace, along with professional probing techniques and how to work with open/closed question. Study the key characteristics of an effective tone and voice, develop advanced questioning skills and start making feedback work harder for your business and its workforce.



After the completion of this course learners will be able to:

  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback

Programme Content


  • Feedback Definitions
  • Basic Skills
  • Questioning Skills
  • Open Ended Questions
  • Closed Questions
  • Third-Person Questions
  • Probing Techniques
  • Qualities of a Good Voice

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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