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Negotiation Techniques


Negotiation Methods

Advanced negotiation skills can be advantageous throughout life. At its heart, negotiation is about influencing outcomes in a manner that ensures maximum benefit or value for you personally. In sales, negotiation works toward closing the deal in a mutually-satisfactory manner. Those who excel in effective negotiation methods are able to make the opposite party believe that they have scored the best deal. When in reality, it’s the seller or business that’ has come out on top. Powerful negotiators influence outcomes to work in their own favour, while carefully ensuring that everyone involved in the deal/sale leaves feeling satisfied.

This course is ideally-suited to anyone with an interest in becoming a more capable negotiator. Study a variety of effective negotiation methods, along with how to handle objections and avoid dead-ends. Learn how to influence and persuade without crossing the line into pushiness, with the ultimate goal of closing more sales.



  • Explore negotiation techniques
  • Discuss different phases of negotiation

Programme Content


  • Handling Objections
  • Closing the Sale
  • The Changing Customer
  • What the Customer Wants
  • Negotiation Techniques
  • Practicing Negotiation
  • Phases of Negotiation
  • Negotiation Made Easier
  • High Impact Moments

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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