Banner Site Banner

Home / CPD Modules / Customer Services / Successful Telephone Selling techniques

Successful Telephone Selling techniques


Selling Over the Phone

Telesales - aka selling over the phone or sales over the phone - have always played a key role at the heart of millions of businesses globally. Telemarketing represents a unique powerful element of the wider marketing mix. Handled skilfully, telephone selling can be even more effective than an in-person sales pitch. But at the same time, it takes a comprehensive understanding of the limitations of telephone communications to focus exclusively on its advantages. To master the art of telephone selling is to become a priceless asset in the eyes of employers and business owners worldwide.

This insightful tutorial is aimed at anyone involved in selling over the phone at any level, along with those responsible for employee supervision, training and development. Explore the unique benefits and potential value of telemarketing, along with how to build rapport with customers and deliver messages effectively. Learn how to handle cold and warm calls more efficiently, stay out of ‘voice mail jail’ and become a more capable, confident seller when making sales over the phone.



  • Explore benefits of telemarketing
  • Explore effective ways to negotiate.
  • Outline the importance of creating and delivering meaningful messages.

Programme Content


  • Benefits of Telemarketing
  • Rapport Building
  • Taking Messages
  • Effective Messages
  • Staying Out of Voice Mail Jai
  • Closing down the Voice
  • Cold and Warm Calls

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

Apply Now

Pay in Full
Get £ 96 Discount Pay Today £ 24
you can pay Staff Training Solutions using payatrader
Related Modules

Customer Reviews
Reviews: (0)