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Developing a Script for telemarketing


Overview

Telemarketing and Telesales 

Working in telemarketing and telesales, the quality of your script will determine how successful you are. For obvious reasons, professional telesales agents must be flexible, quick-thinking and able to respond to any eventuality. Nevertheless, it’s your script that lays the foundation upon which your entire sales strategy is built. Contrary to popular belief, all scripts are not necessarily suitable for all telesales agents. Your script needs to be personalised to suit your strengths, your weaknesses and your personality in general. It needs to work for the kind of sales agent you are personally. Perfect your personal telemarketing script and the rest of your success story writes itself.

This targeted telemarketing and telesales tutorial has been designed for anyone interested in becoming a more capable and successful telemarketer. Study a range of advances telesales scripting techniques, along with the importance of customising your service and remaining flexible at all times. Discover the key to influencing and persuading others, even when you rarely or perhaps never see them face-to-face.

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Objectives

  • Discuss how to create your own script for telemarketing

Programme Content

Topics:

  • Scripting Techniques
  • Perfecting the Script
  • Using Cheat Sheets
  • Customize Your Service

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities

Prerequisites

This is a standalone course and assumes no prior knowledge

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Related

Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90


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Pay in Full
Get £ 30 Discount Pay Today £ 90
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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