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Asking the Right Questions


Overview

The Art of Asking the Right Questions

It’s often said that there’s really no such thing as asking the ‘wrong’ questions. In reality, this isn’t entirely accurate. In a business setting in particular, the art of asking the right questions is of unique value and importance. From job interviews to performance appraisals to the consideration of investment opportunities, asking the right questions helps ensure positive outcomes. Obtaining the information required is dependent on suitable questions being asked in the first place. What to ask, when to ask it, how to ask it and who to ask it to – all key factors to bring into consideration. If you aren’t familiar with the art of effective questioning, ineffective answers are the best you can hope for.

Effective questioning skills have the potential to benefit both professionals and members of the workforce at all levels. Learn how to use both open and closed questions to your advantage, work with effective probing techniques and deliver negative news responsibly.

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Objectives

  • Explore Questioning techniques
  • Discuss ways of delivering bad news and saying no.

Programme Content

Topics:

  • Open Questions vs. Closed Questions
  • Probing Techniques
  • Saying No Effectively

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities

Prerequisites

This is a standalone course and assumes no prior knowledge.

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Related

Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90


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Pay in Full
Get £ 30 Discount Pay Today £ 90
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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