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Understanding Your Customers Expectations


Understanding Your Customers Needs

The key to understanding your customers’ needs lies in carefully considering their expectations and priorities. Today’s consumer doesn’t believe in telling businesses what they need and want. Instead, they instinctively expect the brands they choose to already know them inside-out. When you come across a business that understands you, it’s natural to feel a certain connection and sense of trust. Which are of course the cornerstones of valuable customer retention. When you focus heavily on understanding your customer, you can consistently deliver on and exceed their expectations. Get it right and emerging as a leader in your chosen field occurs naturally.

This exclusive tutorial has been designed for anyone working in customer service, along with business owners, managers and marketers at all levels. Explore the benefits of meeting the expectations of every customer, along with how to listen, question and confirm what’s expected of you. Study the various customer personalities and discover the secret to providing memorable experiences, every time.



After the completion of this course learners will be able to:

  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers

Programme Content


  • Knowing What Do Consumers Want?
  • Common Expectations to Consider
  • Identifying Customer Expectations
  • Listening, Questioning and Confirming
  • Benefits of Meeting Expectations of Customers
  • Type of Customer Personalities

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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