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Understanding Your Customers Expectations


Overview

Understanding Your Customers Needs

The key to understanding your customers’ needs lies in carefully considering their expectations and priorities. Today’s consumer doesn’t believe in telling businesses what they need and want. Instead, they instinctively expect the brands they choose to already know them inside-out. When you come across a business that understands you, it’s natural to feel a certain connection and sense of trust. Which are of course the cornerstones of valuable customer retention. When you focus heavily on understanding your customer, you can consistently deliver on and exceed their expectations. Get it right and emerging as a leader in your chosen field occurs naturally.

This exclusive tutorial has been designed for anyone working in customer service, along with business owners, managers and marketers at all levels. Explore the benefits of meeting the expectations of every customer, along with how to listen, question and confirm what’s expected of you. Study the various customer personalities and discover the secret to providing memorable experiences, every time.

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Objectives

After the completion of this course learners will be able to:

  • Identify the Customer’s Expectations and needs
  • Explore various types of Customers

Programme Content

Topics:

  • Knowing What Do Consumers Want?
  • Common Expectations to Consider
  • Identifying Customer Expectations
  • Listening, Questioning and Confirming
  • Benefits of Meeting Expectations of Customers
  • Type of Customer Personalities

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities

Prerequisites

This is a standalone course and assumes no prior knowledge.

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Related

Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90


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Pay in Full
Get £ 30 Discount Pay Today £ 90
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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