The importance of emotional intelligence in the workplace cannot be overstated. Emotional intelligence is an ability to recognize, understand and to manage the emotions of an individual and others’ emotions in positive way to get rid of stress, to communicate well and to overcome the conflicts and challenges.
Emotional intelligence is generally defined by four attributes; self-awareness, self-management, social awareness, relationship management. Self-awareness means one should have knowledge about his weaknesses, strengths and emotions rather self-management means to control impulsive feelings and behaviours and managing the emotions in healthy ways while social awareness means understanding the concerns, needs and emotions of others on the other hand relationship management means developing and maintaining good relationships with others, inspiring and influencing others, working well in a team, and managing conflicts.
The unit explores the importance of emotional intelligence in the workplace, along with the history of emotional intelligence including a look at EI (Emotional Intelligence) Blueprint and VET process.
Unit also describes the concept of optimism, ABC’s of Optimism and the differences between pessimism and optimism..
After the completion of this course learners will be able to:
This is a standalone course and assumes no prior knowledge.