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Managing Front Office Operations in Hotels


Overview

Front Office Operations in Hotel

Some would argue that the front office plays with single most important role in hotel management. Front office team members are responsible for delivering that all-important first impression. Not to mention, often the final memory guests take away upon checking out. The quality of front office operations in hotels can make or break any stay. Which is why along with capable team members, outstanding management is required to watch over this key hotel department. Allow front office standards to slip and the entire guest experience can be damaged beyond repair.

This exclusive tutorial is ideal for anyone interested in the responsibilities of the front office department in hotel operations. Explore each of the most important front office functions and responsibilities, along with the duties of the front office manager and the ‘art’ of effective supervision. Study the different types of reservation systems, how to choose the most profitable reservations (yield management), check-in and check-out processes, the electronic front office (EFO), front office accounting and more.

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Objectives

  • Describe the Front Office operations and its Organizational Structure
  • Recognize the Profitable Aspects of Yield Management

Programme Content

Topics:

  • Front Office Functions
  • Front-of-the-House Operations
  • Back-of-the - House Operations
  • The Function of the Front Office Manager
  • The Art of Supervising
  • Types of Reservation System
  • Accepting or Denying Reservation
  • Yield Management: Choosing the Most Profitable Reservations
  • Basic Concepts of Yield Management
  • Check–In Process
  • Front Office Accounting
  • Check–Out Process
  • The Electronic Front Office (EFO)

Target Audience

  • Confident, self motivated and passionate individuals
  • Hospitality workers seeking for CPD
  • Hospitality staff  looking to expand knowledge and skills
  • Candidates looking to enhance their CVs
  • Anyone interested to expand their knowledge

Prerequisites

No prior knowledge is required to take this unit.

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Related

Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90


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Pay in Full
Get £ 30 Discount Pay Today £ 90
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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