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Understanding the Communication Process


What do You Mean by Communication Process?

Effective communication isn’t something that simply happens by chance. As human beings communicate instinctively and without thought, the vast majority of people take communication skills for granted. Not realising that to focus on building more advanced communication skills can be uniquely beneficial in any number of ways. From career advancement to confidence-building to assertiveness development and more, communication skills can transform the way we live our lives. To become a better communicator, you first need to understand the communication process itself. Only then can you make both standard and specialist communication techniques alike work positively in your favour.

Enjoy a fascinating introduction of communication process and a series of associated concepts, with this insightful tutorial. Learn how to become a more confident and effective communicator, using advanced probing techniques, paraphrasing, echoing and more. Pick up a series of helpful neuro-linguistic programming (NLP) tips and tricks to take your communication skills to the next level.



  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions

Programme Content


  • The Communication Process
  • Probing Techniques
  • Paraphrasing Techniques
  • Echoing Techniques
  • NLP Tips and Tricks

Target Audience

  • Business owners, managers, supervisors and team leaders
  • Self-employed or company-employed trainers
  • Teachers, tutors and mentors pursing CPD
  • Candidates looking to improve communication skills
  • Candidates looking to enhance their CVs for better career prospects


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Full Fee:    £ 50

Discount:    £ 40

Pay Today:    £ 10

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