Active Listening Skills 

Unit 1 – The Basics of Active Listening

This unit introduces the concept of active listening and shows how to demonstrate it effectively through posture, focus, and engagement. It also explores body language, empathy, and mindset techniques to become a more attentive and supportive listener.

Unit 2 – Understanding the Communication Process

Learn how communication works and explore essential listening techniques like probing, paraphrasing, and echoing. This unit also includes NLP tips to improve clarity, understanding, and connection in all types of conversations.

The Active Listening Online Training Course QLS Level 1 provides valuable communication skills essential across many professions. After completing this course, learners can pursue entry-level roles in customer service, sales, administration, education, or healthcare. It is especially useful for individuals seeking to improve workplace relationships, client interactions, or team collaboration. This training also benefits those aiming for future roles in HR, coaching, counselling, or leadership. By mastering active listening techniques, learners can stand out in interviews, improve job performance, and prepare for advanced communication or soft skills training that supports long-term career growth.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What is active listening training?
Active listening training teaches individuals how to fully concentrate, understand, respond, and remember what is being said, enhancing communication and empathy.

How to practice active listening online?
You can practice active listening online by participating in virtual training sessions, using interactive tools, and engaging in exercises that promote focus, reflection, and feedback.

What are the 5 active listening skills?
The five key skills are: paying attention, showing that you're listening, providing feedback, deferring judgment, and responding appropriately.

How do you explain active listening?
Active listening is the process of giving full attention to the speaker, understanding their message, responding thoughtfully, and remembering what was said.

What are four rules of active listening?
The four basic rules include: maintain eye contact, avoid interrupting, provide verbal and non-verbal feedback, and clarify any confusion.

What will I learn in the Active Listening Online Training Course?
You will learn techniques for active listening, body language, empathy, the communication process, and NLP methods to improve interpersonal effectiveness.

Is this course suitable for beginners?
Yes, this Level 1 course is designed for individuals with no prior experience and provides a simple, practical introduction to active listening.

Can I complete the course at my own pace?
Absolutely. The course is self-paced, allowing learners to progress according to their own schedule and availability.

Will I receive a certificate upon completion?
Yes, upon successful completion of the course, you will receive a CPD-accredited certificate along with a Certificate of Completion from CPD Courses.

How can this course help in my professional life?
Effective listening enhances communication, teamwork, and customer relations—skills that are valuable across all industries and job roles.