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Skills for the Administrative Assistant QLS Level 3

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Skills for the Administrative Assistant QLS Level 3

Course Overview

Administrative Assistant Certification Programs

It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.

This course presumes that participants have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.

 What Will Students Learn?

  • Think critically when choosing a project team

  • Make the best of an assigned project team

  • Help teams move through various stages to become a high-functioning unit

  • Maximize productivity at team meetings

  • Reward and motivate your team

  • Develop and execute a communication plan

  • Communicate with sponsors and executives more effectively

  • Identify strategies for working with problem team members

Course Syllabus

Unit 1

Skills needed to become a Successful Administrative Assistant

The unit 1 covers the following topics:

  • The Importance of Appearance
  • Tips for Success
  • Distorted Thinking

Unit 2

Understanding and Improving your Assertiveness

The unit 2 covers the following topics:

  • What is Assertiveness?
  • Improving Your Assertiveness Skills

Unit 3

Communication Skills

The unit 3 covers the following topics:

  • Asking and Listening
  • Active Listening
  • Tips for Becoming a Better Listener
  • Non-Verbal Messages
  • Writing Skills
  • Spelling Tips and Tricks
  • Proofreading
  • Self-Management
  • Time Management Tips

Unit 4

Working as a Team and with Difficult People

The unit 4 covers the following topics:

  • Working with Difficult People
  • Guidelines for Saying No
  • Dealing with Stress
Career Path
Who Shoud Take This Course
Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Overview

Course at QLS Level 3
Duration 200 Hrs
Endorsement Body Endorsed by Quality Licence Scheme

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Customer Reviews
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Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.

Cser Aliz
Public Relations - Level 1

28/07/2018

I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover. 

Makota Anna
Diploma in Diet and Nutrition - Level 5

19/02/2020

  • Easy to approach instruction
  • Very organised and helpful Tutor at any time.
  • The way my teacher presented the course information by hitting the main points
  • Great teacher, who knows the material
  • I am confident that I firmly understand Nutrition and diet from my teacher's teaching
  • The improvement of course material related to tests
  • He gives good notes
  • The quizzes and online assignments are very helpful for the tests and questions clearly explained.
  • My teacher follows up with my work and many more my list is endless and its my pleasure.

Atim Grace