Banner Site Banner

Home / CPD Courses / Admin, Secretarial & PA / Admin, Secretarial & PA - Diploma QLS Level 7

Admin, Secretarial & PA - Diploma QLS Level 7

Course Overview

Secretarial Course Level 7

Discover what an advanced Secretarial Course (Level 7) could do for your career prospects, with the help and support of CPD Courses.  Study online for the chance to boost your CPD profile with a Secretarial Diploma at Level 7, while enjoying the freedom to study at a time and pace to suit your lifestyle.

The beauty of admin, secretarial and PA skills is their sheer versatility.  Of relevance and importance across all industries and sectors, advanced admin and secretarial skills pave the way for extraordinary careers.  Climb the ranks with an established organisation, offer your services on a contractual basis or take the first step towards starting your own business online.  Focus on one specific aspect of the profession, or offer a broad range of essential services for the businesses you support.  To succeed in the field, you need to be a hardworking, responsible and dependable professional with a passion for people.  After which, our exclusive secretarial courses could take you the rest of the way.

This intensive online course has been designed with newcomers and experienced professionals in mind.  Whatever your objectives in the field, this advanced Level 7 Admin, Secretarial and PA Skills Diploma could help you take that next big step. This is a fully self-paced course with no deadlines or time restrictions imposed.  Enjoy the freedom to study in your own time and at your own pace, with on-demand tutor support available throughout. Key topics covered over the course of 20 detailed modules include the roles and responsibilities of the PA, telephone skills, time management, writing business letters, record keeping, advanced communication and presentation skills, office management, business etiquette and many more besides.

Sign up online and get started today, or contact the team at CPD Courses anytime for more information.

Course Syllabus

Level 7 Admin, Secretarial and PA Skills Diploma - Course Outline

This advanced Level 7 Diploma takes place over the course of 20 in-depth modules, each concluding with an online assessment for submission to your assigned tutor:

Module 1 - The Job Functions of a PA / Secretary

The course begins by carefully examining the primary roles and responsibilities of the PA and secretary.  The everyday duties and daily routines of professional admin and secretarial staff are discussed, along with the types of services offered by admin experts and who they typically work for.

Module 2 - Telephone Skills

Candidates consider the importance of advanced telephone skills and a professional telephone manner in the second module.  Tips and guidelines for appropriate telephone etiquette are provided, along with the use of voicemail, the potential challenges associated with telephone communications and more.

Module 3 - Mail Services and Shipping

An introduction to mail and shipping services follows in the third module, in which candidates are familiarised with the process of handling corporate shipping requirements as a secretary or PA. The different types of shipping services available are discussed, along with alternatives to primary shipping methods and how to choose the most appropriate mail service.

Module 4 - Travel Arrangements

Making travel arrangements on behalf of others is then discussed, along with the potential benefits of finding and working with a reputable agent. A useful checklist for making transport reservations for employers and third parties is provided, along with the differences between making domestic and international travel arrangements on behalf of others.

Module 5 - Organising Meetings

A detailed breakdown of the process involved in organising meetings is provided in the fifth module, in which candidates learn how to take control of various different types of corporate meetings.  Several common problems when scheduling meetings are also discussed, along with how to effectively plan for a conference and source the necessary materials.

Module 6 - Time Management

Learners then consider the importance of time management in the field of secretarial and PA services.  Tips and guidelines for controlling procrastination are provided, along with the purpose and objectives of action plans, the benefits of maintaining an activity list and how to effectively prioritise tasks for a more efficient workload

Module 7 - Keeping Accurate Records

Record keeping responsibilities as a secretary or PA are then discussed, in which candidates are familiarised with various common filing and indexing systems.  The importance of appropriately organising digital files is also discussed, along with the potential consequences of substandard record keeping and more.

Module 8 - Writing Business Letters

A crash course introduction to the art of effective business letter writing follows, in which learners are introduced to a series of common business communications and their characteristics.  The importance of both beginning and closing business letters appropriately is discussed, along with the differences between physical and virtual business communications.

Module 9 - Other Written Communication

Several further types of business communications are then brought into discussion.  The functions and objectives of business reports, memorandum reports and other everyday communications are discussed, along with guidelines for more effective proofreading and a series of helpful written communication templates.

Module 10 - Presentation Skills

The secrets behind successful presentations are discussed at length in Module 10, which covers several essential techniques and pointers for putting on an effective presentation.  The importance of good preparation is discussed, along with how to bring visual aids into a presentation and the importance of a high-impact start and finish.

Module 11 - Communication Skills

Candidates then examine how effective communication plays a role at the heart of everything the PA or secretary does.  An introduction to nonverbal communication is also provided, along with how to plan and conduct interviews, the importance of communication skills in customer service and more.

Module 12 - Active Listening

Further communication topics are analysed and explored in Module 12, which focuses primarily on the functions and objectives of active listening.  Candidates are presented with a detailed breakdown of the human communication process, along with the potential consequences of inadequate listening skills.

Module 13 - Administrative Skills

The administrative skills all PAs and secretaries need to succeed in the field are then detailed and discussed.  Module 13 provides an overview of the business environment, while also discussing the social responsibility of the business, the role of business ethics in the field of PA services and the different types of business environments.

Module 14 - Office Management & Supervision

The role of the office manager is examined and discussed in Module 14, in which candidates are provided with tips and guidelines for more effective office and workforce supervision.  Common examples of ethical issues in the workplace are also provided, along with how to successfully build trust within a team for enhanced performance.

Module 15 - Budgets and Managing Money

Financial management and accountancy from a PA/secretarial prospective follow in Module 15, which covers the skills and knowledge needed to both monitor and manage budgets.  The importance of informed, accurate and objective decision-making in all aspects of accountancy is also discussed.

Module 16 - Dealing with Difficult People and Conflict Resolution

Candidates then learn how working in any high-pressure environment means the inevitability of encountering difficult people and challenging situations.  An introduction to the art of effective conflict resolution is also provided, which covers the stages of conflict, common causes of conflict and how to reduce the likelihood of conflict occurring.

Module 17 - Business Ethics for the Office

A more detailed exploration of business ethics and corporate responsibility follows in Module 17.  Learners are presented with a series of philosophical approaches to ethics, guidelines for developing an office code of ethics and an overview of several common ethical dilemmas that occur in a corporate setting.

Module 18 - Business Etiquette

Several fundamentals of good business etiquette are detailed and discussed in Module 18, in which candidates learn how to conduct themselves appropriately in a variety of scenarios.  Along with an introduction to the basics of business etiquette in general, learners consider how the nature and circumstances of a business activity often call for different approaches to etiquette.

Module 19 - Effective Planning and Scheduling

The correlation between effective planning and more efficient time management is then discussed, along with how effective scheduling holds the key to good business performance.  The concept of the work breakdown structure is also brought into discussion, along with project risk management from a PA or secretarial perspective

Module 20 - Microsoft Office Skills

Concluding the programme, Module 20 provides an essential introduction to the basics of Microsoft Office.  Candidates learn how to perform a series of essential tasks using MS Word, MS Excel and MS PowerPoint - all three of which are used in the vast majority of business settings worldwide.

Career Path

A career as a PA or secretary could take you places you never dreamed possible. Whether looking to climb the ranks with an established employer or take the first steps towards self-employment, this Level 7 Admin, Secretarial and PA Skills Diploma could be just the thing.  Typical job titles in the field include Personal Assistant, Personal Executive Assistant, Office Assistant, Support Secretary, Data Entry Clerk, Administrative Assistant, Office Manager, Personal Concierge, Executive Assistant and many more besides.  All with huge scope for progression and generous earnings potential.

Who Shoud Take This Course
  • Newcomers pursuing successful careers as PAs or secretaries
  • Admin workers looking to broaden their promotion prospects
  • Anyone who works in an admin or secretarial context
  • Business owners and prospective entrepreneurs
  • Candidates interested in self-employment opportunities
  • Jobseekers working on their CVs and employability

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Save £880 Today

  • Pay Today: £1100£220


Course at QLS Level 7
Duration 620 Hours
Endorsement Body Endorsed by Quality Licence Scheme

Get Information

Related Courses
Executive PA Advanced Diploma QLS Level 7
Pa Course Level 7
PA Course Level 7 Ready to take your career as an executive..
Find Out More
Customer Reviews
Reviews: (3)
Logistics and Supply Chain Management (Level 4)


Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.

Cser Aliz
Public Relations - Level 1


I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover. 

Makota Anna
Diploma in Diet and Nutrition - Level 5


  • Easy to approach instruction
  • Very organised and helpful Tutor at any time.
  • The way my teacher presented the course information by hitting the main points
  • Great teacher, who knows the material
  • I am confident that I firmly understand Nutrition and diet from my teacher's teaching
  • The improvement of course material related to tests
  • He gives good notes
  • The quizzes and online assignments are very helpful for the tests and questions clearly explained.
  • My teacher follows up with my work and many more my list is endless and its my pleasure.

Atim Grace