Completing the Supervising Others QLS Level 3 course opens doors to a variety of leadership and management roles across multiple industries. Graduates can pursue careers as team leaders, department supervisors, operations coordinators, or project managers. This course is ideal for those looking to transition into supervisory positions or enhance their current leadership skills. It provides a strong foundation in communication, planning, conflict resolution, and team development—skills highly valued in today’s workplace. Whether in retail, hospitality, healthcare, or corporate environments, learners can expect improved career prospects, greater responsibilities, and the opportunity to lead teams toward success with confidence.
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200 Hrs Duration
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Course Overview
Supervisor Certificate Online Program
This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Who Shoud Take This Course
· New or aspiring supervisors looking to gain essential leadership and management skills
· Team leaders and shift managers aiming to improve their planning, communication, and conflict resolution abilities
· HR professionals and administrative staff seeking to understand the responsibilities of supervision more deeply
· Business owners who want to build stronger teams and implement effective supervision strategies
· Employees being considered for promotion to supervisory roles and needing to enhance their leadership potential
· Professionals returning to the workforce and wishing to update their managerial skills
· Anyone interested in learning how to manage time, delegate tasks, and provide constructive feedback effectively
· Individuals in industries such as retail, hospitality, healthcare, or logistics where supervisory skills are vital for daily operations
Course Syllabus
Unit 1: Responsibilities of a Supervisor
This unit explores the key responsibilities of a supervisor and how to create a productive and supportive work environment. It also focuses on lifelong learning and the importance of personal development through structured learning plans.
Unit 2: Planning for Success
Learners will discover how to set clear goals using the SPIRIT model and plan effectively for team success. The unit also covers resource allocation, time management, and strategic communication for better productivity.
Unit 3: Skills Required for a Supervisor
This unit builds essential supervisory skills such as active listening, questioning techniques, and giving and receiving feedback. It also explains how to manage different learning styles and deliver clear instructions.
Unit 4: Conflict Management
Learners will understand the conflict resolution process and how to handle difficult conversations and relationships. The unit also highlights how to build credibility and maintain professional relationships under pressure.
Career Path
Endorsement
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
FAQs
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Completion dates included
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What our Students say
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Excellent Course
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