Supervisor Certificate Online Program

Unit 1

Responsibilities of a Supervisor

The unit 1 covers the following topics:

• Responsibilities of a Supervisor
• Building the Right Environment
• Committing to Lifelong Learning
• Learning Plans

Unit 2

Planning for Success

The unit 2 covers the following topics:

• Setting Goals with SPIRIT
• Planning for Success
• Time Management Tips
• The Master Plan
• The Supporting Plan
• Usage of Resources
• Usage of Resources
• Communication Plan
• Suggestions to Maximize Planning and Prioritizing

Unit 3

Skills Required for a Supervisor

The unit 3 covers the following topics:

• Active Listening Techniques
• Tips for Becoming a Better Listener
• Questioning Skills
• Probing Techniques
• Managing Non-Verbal Messages
• Giving Feedback
• Receiving Feedback
• Understanding Learning Styles
• Obstacles to Effective Instructions
• Orders, Requests, and Suggestions
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Unit 4

Conflict Management

The unit 4 covers the following topics:

• The Conflict Resolution Process
• Managing Challenging Situations
• Steps for a Difficult Conversation
• Frustrated Relationship
• Developing Relationships
• Establishing Credibility

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.