CPD Courses Categories

Customer Services

Customer Service Online Courses

Providing exceptional service is essential for any successful business, and our Customer Service Online Courses are designed to equip learners with the skills and knowledge to meet customer expectations effectively. Covering essential topics like Focused Organisation, Customer Service Strategy, and Effective Communication, these courses help learners understand the foundation of excellent customer experiences. Whether you're just starting out or looking to enhance your skills, our Online Customer Service Courses offer flexible learning opportunities tailored to fit around your schedule.

View More
up-arrow
category-img

Customer Relationship Management QLS Level 2

£72 + vat View Course
category-img

Giving Effective Feedback QLS Level 1

£36 + vat View Course
category-img

Diploma in Customer Services QLS Level 4

£112 + vat View Course
category-img

Certificate in Customer Services QLS Level 3

£79 + vat View Course
category-img

Certificate in Customer Services QLS Level 2

£72 + vat View Course
category-img

Certificate in Customer Services QLS Level 1

£36 + vat View Course
category-img

Certificate in Call Centre Training QLS Level 3

£79 + vat View Course
category-img

Customer Services - Diploma QLS Level 7

£220 + vat View Course
category-img

Customer Services QLS Level 6

£172 + vat View Course
category-img

Customer Services Advanced Diploma QLS Level 5

£132 + vat View Course
category-img

Certificate in Customer Services QLS Level 1 Award

£28 + vat View Course
category-img

test

Free View Course

Customer Services (23 modules in all)

#1

Introduction to Customer Relationship Management

#2

Development of Customer Relationship Management Plan

#3

Feedback Essentials

#4

Characteristics of Effective Feedback

#5

Introduction to Customer Services

#6

Understanding Your Customers Expectations

#7

What is a Customer Focused Organisation?

#8

Developing Customer Service Strategy

#9

Implementing a Service Excellence Strategy

#10

Importance of Effective Communication

#11

Building Long-Term Customer Relations

#12

Dealing with Unprofitable Customers

#13

Complaints Handling

#14

Empowerment & Ownership

#15

Telephone Techniques

#16

Solving Customers' Problems

#17

Verbal Communication Techniques

#18

Who Are Your Customers

#19

Asking the Right Questions

#20

Successful Telephone Selling techniques

#21

Developing a Script for telemarketing

#22

Negotiation Techniques

#23

Training and Development for Customer Service