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Home / CPD Modules / Customer Services

Customer Services

Customer Service Online Courses

A business is only ever as strong as its customer service strategy. Master customer service, master the market in any business sector.

Customer Services (23 modules in all)

Introduction to Customer Relationship Management MORE INFO

Development of Customer Relationship Management Plan MORE INFO

Feedback Essentials MORE INFO

Characteristics of Effective Feedback MORE INFO

Introduction to Customer Services MORE INFO

Understanding Your Customers Expectations MORE INFO

What is a Customer Focused Organisation? MORE INFO

Developing Customer Service Strategy MORE INFO

Implementing a Service Excellence Strategy MORE INFO

Importance of Effective Communication MORE INFO

Building Long-Term Customer Relations MORE INFO

Dealing with Unprofitable Customers MORE INFO

Complaints Handling MORE INFO

Empowerment & Ownership MORE INFO

Telephone Techniques MORE INFO

Solving Customers' Problems MORE INFO

Verbal Communication Techniques MORE INFO

Who Are Your Customers MORE INFO

Asking the Right Questions MORE INFO

Successful Telephone Selling techniques MORE INFO

Developing a Script for telemarketing MORE INFO

Negotiation Techniques MORE INFO

Training and Development for Customer Service MORE INFO

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