Call Center Agent Skills
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
Home / CPD Courses / Customer Services / Certificate in Call Centre Training QLS Level 3
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course consists of the following units:
Unit 1 – Verbal Communication Techniques.
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
| Course at QLS | Level 3 |
| Duration | 200 Hours |
| Endorsement Body | Endorsed by Quality Licence Scheme |
Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.
