Call Center Agent Skills
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
Home / CPD Courses / Customer Services / Certificate in Call Centre Training QLS Level 3
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course consists of the following units:
Unit 1 – Verbal Communication Techniques.
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
| Course at QLS | Level 3 |
| Duration | 200 Hours |
| Endorsement Body | Endorsed by Quality Licence Scheme |
23/03/2018
Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.
28/07/2018
I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover.
19/02/2020