×
Banner Site Banner
Certificate in Call Centre Training

Home / CPD Courses / Customer Services / Certificate in Call Centre Training

Certificate in Call Centre Training

Course Overview

Call Center Agent Skills

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.

 

Course Syllabus

This course consists of the following units:

Unit 1 – Verbal Communication Techniques.

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

Career Path
Who Shoud Take This Course
Accreditation

This course has been accredited under ABC Awards Quality Licence Scheme by Brentwood Open Learning College Limited which has been approved as ABC Awards QLS centre to give formal recognition to courses. At the end of this course successful learners will be awarded a certificate of achievement by ABC Awards. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual's Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

What is ABC Awards?

ABC Awards is a national awarding organisation that has years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

Save £80 Today

  • Pay Today: £395£315

Overview

Level Level 3
Duration 200 Hours
Endorsement Body Endorsed By ABC Awards and Certa Awards

BULK DISCOUNTS

Buy More & Save More

/

Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

Get Information


Related Courses
Customer Relationship Management Course
CRM Training As with many significant undertakings, undergo..
Find Out More
Giving Effective Feedback Course
How to Give Feedback after Training This one day course is ..
Find Out More
Diploma in Customer Services
Online Customer Service Training Diploma in Customer Servic..
Find Out More
Certificate in Customer Services
Customer Service Certifications The course is suitable for ..
Find Out More
Customer Service Course
Customer Service Certification Online This course is design..
Find Out More
Customer Services Course- Online
Customer Services Courses Online On this customer service c..
Find Out More
Customer Services - Level 7
Certificate in Customer Service Management Level 7 Study on..
Find Out More
Customer Service - Level 6
Customer Service Level 6 Course Interested in taking your c..
Find Out More
Customer Service - Level 5
Advanced Customer Service Skills Course Study online with C..
Find Out More
Customer Service - Level 1 Award
Fundamentals of Customer Service Take the first step toward..
Find Out More
Customer Reviews
Reviews: (0)