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Working Smarter Course

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Working Smarter Course

Course Overview

Working Smarter 

Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course will show you how to leverage technology to work smarter, not harder.

What Will Students Learn?

  • Make your workplace a technology-friendly place
  • Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
  • Communicate better with the IT department
  • Make the best software and training choices
  • Set an IT budget
  • Set expectations and responsibilities for security and privacy
  • Keep employees safe and healthy
  • Develop and implement a system usage policy
  • Implement policies for dealing with company property
  • Decide whether or not employees should telecommute
  • Make telecommuting work
  • Deal with workplace rage
  • Address technological issues
Course Syllabus

Unit 1

Building a Technology Friendly Workplace

The unit 1 covers the following topics:

  • Tips for the Workplace
  • Tips for Employees
  • Tips for Managers
  • Ways to Use Technology to Make Work Fun
  • Upgrading Software
  • Communicating with the IT Department
  • Software Selection Process

Unit 2

Managing and Optimizing Technical Training and Budgets

The unit 2 covers the following topics:

  • Types of Training
  • Training Tips
  • Setting an IT Budget
  • Security and Privacy
  • Uncontrolled Networks
  • Controlled Networks
  • Restricting Internet Access

Unit 3

Understanding Ergonomics at Workplaces

The unit 3 covers the following topics:

  • Introduction to Ergonomics
  • System Usage Policies
  • Policy Statement for Internet/Intranet Browser(s)
  • Basic Rules of Etiquette
  • The Manager’s Role
  • The Employee’s Role

Unit 4

Establishing Effective Telecommunication system

The unit 4 covers the following topics:

  • E-Mail Applications
  • E-Mail Etiquette
  • Telephone Etiquette
  • Instant Messaging Etiquette
  • What is Telecommuting
  • Preparing for Telecommuting
  • Workplace Rage
  • Policies and Procedures Checklist
Career Path
Who Shoud Take This Course
Accreditation

This course has been accredited under ABC Awards Quality Licence Scheme by Brentwood Open Learning College Limited which has been approved as ABC Awards QLS centre to give formal recognition to courses. At the end of this course successful learners will be awarded a certificate of achievement by ABC Awards. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 3 (using Ofqual's Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

What is ABC Awards?

ABC Awards is a national awarding organisation that has years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

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Overview

Level Level 3
Duration 200 Hrs
Endorsement Body ABC Awards

BULK DISCOUNTS

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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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