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Tourism Crisis Management


Crisis in Tourism

The very nature of the travel and tourism industry makes it susceptible to a variety of threats and challenges. The greater the number of service providers working together to create a travel product, the higher the likelihood of something going wrong along the way. And when a crisis in tourism occurs, customers expect managers and representatives to address the issues as quickly as possible. From flight cancellations to natural disasters to terrorism and so on, customers expect their services providers to assist with any and every crisis imaginable. It’s the classic case of hoping for the best, but always planning for the worst – thus being prepared for any eventuality.  Precisely where strategic crisis management in tourism shows its true value.

This advanced tutorial has been designed for anyone pursuing a travel and tourism career at a management or business-ownership level. Find out what’s expected of tour managers before, during and after a crisis in tourism, along with the types of crises that may be encountered and the expectations of customers. Learn how to begin restoring tourist confidence, in both the tour operator and the destination, in the wake of a more serious crisis or incident.



  • Analyse the need for effective crisis management in tourism
  • Explore different Crisis Management techniques

Programme Content


  • Before the Crisis
  • During a Crisis
  • Following a  Crisis: Recovering Tourist Confidence

Target Audience

  • Business managers looking to improve performance
  • Confident , self motivated and passionate candidates
  • Individuals looking to enhance their CVs
  • Managers, supervisors and team leaders
  • Small business owners and entrepreneurs
  • Anyone interested to develop knowledge for better career prospects


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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