Active Listening

Module 1: Introduction to Active Listening

This module explains what active listening is, why it matters, and the benefits it brings while also covering common barriers that block effective communication.

Module 2: Developing Self-Awareness as a Listener

You will assess your own listening habits, identify strengths and areas for growth, and learn to reduce distractions for more focused and present communication.

Module 3: Key Techniques for Active Listening

This section covers reflecting, paraphrasing, summarizing, and questioning skills to demonstrate understanding and encourage deeper conversations.

Module 4: Listening with Empathy and Emotional Intelligence

You will learn to recognize emotions, respond with empathy, and use emotional intelligence to build trust and manage sensitive discussions.

Module 5: Giving and Receiving Feedback

This module teaches how to listen openly to feedback, respond constructively, and create a safe environment for two-way dialogue.

Module 6: Active Listening in Digital Communication

You will explore how to stay engaged during video calls and online chats, while using tools and strategies to improve comprehension and focus.

Module 7: Listening for Problem-Solving and Collaboration

This unit focuses on using listening to gather perspectives, uncover needs, and resolve conflicts, supporting inclusive and collaborative discussions.

Module 8: Sustaining and Developing Listening Skills

You will reflect on your growth, build long-term habits, measure progress, and create a personal plan for continuous improvement.

Completing the Active Listening course opens doors across a wide range of professions. Learners may pursue roles where communication is critical, such as customer service advisor, HR officer, trainer, educator, healthcare worker, or team leader. For managers, these skills support leadership effectiveness, conflict resolution, and team engagement. The course also benefits individuals preparing for job interviews or seeking to improve personal relationships. As active listening is valued worldwide, this qualification provides a professional edge in both traditional workplaces and remote environments. It also lays a strong foundation for further development in communication, leadership, and emotional intelligence.

Upon successful completion of the course, learners can choose from two certification options:
Option 1: Certificate issued by the Quality Licence Scheme (QLS)
Option 2: Accredited CPD Certificate issued by the CPD Standards Office (internationally recognised by employers).

Course-Specific FAQs

What does this course include in terms of listening skills training?
This course covers the foundations of listening skills training, including techniques like paraphrasing, empathy, and questioning, helping you improve step by step.

How does training on active listening improve workplace communication?
Through training on active listening, you’ll learn to minimise distractions, understand others clearly, and create stronger collaboration within teams.

Do I need experience before starting active listening training?
No, this active listening training is designed for learners at all levels, offering simple yet powerful techniques that anyone can apply immediately.

What is meant by active listening?
Active listening means fully focusing on the speaker, understanding their message, and responding thoughtfully rather than just hearing the words.

What are the 5 active listening skills?
The five skills are paying attention, showing understanding, providing feedback, deferring judgment, and responding appropriately.

What are 5 active listening examples sentences?
Examples include: “I hear you saying…”, “It sounds like you feel…”, “Can you explain more?”, “So you mean…?”, “I understand your concern.”