×
Banner Site Banner
Customer Service Course

Home / CPD Courses / Customer Services / Customer Service Course

Customer Service Course

Course Overview

Customer Service Certification Online

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

 

Course Syllabus

This Course Consists of the following units:

Unit 1 – What is Customer Service

Unit 2 – Telephone Techniques

Unit 3 – Dealing with Difficult Customers

Unit 4 – Solving Customers' Problems

Career Path
Who Shoud Take This Course
Accreditation

This course has been accredited under ABC Awards Quality Licence Scheme by Brentwood Open Learning College Limited  which has been approved as ABC Awards QLS centre to give formal recognition to courses. At the end of this course successful learners will be awarded a certificate of achievement by ABC Awards. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 2 (using Ofqual's Qualification and Credit Framework (QCF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

What is ABC Awards?

ABC Awards is a national awarding organisation that has years of experience in developing and awarding high quality vocational qualifications across a wide range of industries. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF) for all ages and abilities post-14.

Save £60 Today

  • Pay Today: £360£300

Overview

Level Level 2
Duration 125 Hours
Endorsement Body Endorsed By ABC Awards and Certa Awards

BULK DISCOUNTS

Buy More & Save More

/

Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

Get Information


Related Courses
Customer Relationship Management Course
CRM Training As with many significant undertakings, undergo..
Find Out More
Giving Effective Feedback Course
How to Give Feedback after Training This one day course is ..
Find Out More
Diploma in Customer Services
Online Customer Service Training Diploma in Customer Servic..
Find Out More
Certificate in Customer Services
Customer Service Certifications The course is suitable for ..
Find Out More
Customer Services Course- Online
Customer Services Courses Online On this customer service c..
Find Out More
Certificate in Call Centre Training
Call Center Agent Skills Whether we choose to embrace them ..
Find Out More
Customer Reviews
Reviews: (0)