Course Overview

Customer Service Certification Online

This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Course Syllabus

This Course Consists of the following units:

Unit 1 – What is Customer Service

Unit 2 – Telephone Techniques

Unit 3 – Dealing with Difficult Customers

Unit 4 – Solving Customers' Problems

Career Path

Who Shoud Take This Course

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Overview

Course at QLS	Level 2
Duration	125 Hours
Endorsement Body	Endorsed by Quality Licence Scheme

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BULK DISCOUNTS

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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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