Fundamentals of Customer Service
Take the first step towards a rewarding customer service career, with this exclusive online customer service training course! Build a detailed understanding of the fundamentals of customer service, over the course of two in-depth customer service training modules with online assessments. Enjoy the freedom to study at a time and pace to suit your lifestyle, with no time restrictions or deadlines imposed. Get to know the functions and objectives of customer service from a business perspective, along with how communication holds the key to true customer excellence. With full tutor support provided and study aids included in the initial fee, our exclusive online programs represent unbeatable value for money. Start your Level 1 Customer Service Award today, or call CPD Courses for more information.
Why Study Customer Service?
Now more than ever, a business is measured not by the quality of its products, but how it treats its customers. Across all sectors, competition is at an all-time high and continues to accelerate. Increasingly, the main differentiating factor that separates those who thrive from those who fail is the quality of the customer service they provide. Research has shown that today’s consumer is willing to travel further and even pay more for the same products, if doing so means accessing superior customer care. The result of which is growing demand for the skills, knowledge and expertise of talented customer service personnel - the driving force behind true customer excellence. Whether new to customer service or ready to take an existing career a step further, this endorsed Level 1 Customer Service Award comes highly recommended.