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Certificate in Customer Services QLS Level 1 Award

Course Overview

Fundamentals of Customer Service

Take the first step towards a rewarding customer service career, with this exclusive online customer service training course!  Build a detailed understanding of the fundamentals of customer service, over the course of two in-depth customer service training modules with online assessments.  Enjoy the freedom to study at a time and pace to suit your lifestyle, with no time restrictions or deadlines imposed.  Get to know the functions and objectives of customer service from a business perspective, along with how communication holds the key to true customer excellence.  With full tutor support provided and study aids included in the initial fee, our exclusive online programs represent unbeatable value for money.  Start your Level 1 Customer Service Award today, or call CPD Courses for more information.

Why Study Customer Service?

Now more than ever, a business is measured not by the quality of its products, but how it treats its customers.  Across all sectors, competition is at an all-time high and continues to accelerate.  Increasingly, the main differentiating factor that separates those who thrive from those who fail is the quality of the customer service they provide.  Research has shown that today’s consumer is willing to travel further and even pay more for the same products, if doing so means accessing superior customer care.  The result of which is growing demand for the skills, knowledge and expertise of talented customer service personnel - the driving force behind true customer excellence. Whether new to customer service or ready to take an existing career a step further, this endorsed Level 1 Customer Service Award comes highly recommended.

Course Syllabus

This introductory online customer service training programme is ideal for newcomers, with no prior knowledge or experience required.  The course consists of two in-depth modules, each concluding with an online assessment for submission to your assigned tutor:

Module 1 - Introduction to Customer Services

The first module takes a detailed look at the concept of customer service, along with the contribution quality customer care makes to all aspects of business performance.  Typical roles and responsibilities in the field of customer service are also discussed, along with challenges to quality customer service provision and the benefits of superior customer care.

Module 2 - Communication Skills

The second module examines communication as the driving force behind an effective customer excellence strategy.  Candidates learn how to develop and implement a viable communication strategy, identify the requirements of internal and external communications, create effective training strategies for improved communication and more.

Career Path

Our exclusive Level 1 Customer Service Award could pave the way for more advanced studies at a higher level, or serve as a stepping-stone for a future career in customer service. If you already work in a customer service setting, targeted studies could broaden your skills, knowledge and confidence. Entry-level positions in customer service typically attach salaries of around £18,000 - considerably more for managers and leadership personnel.

Who Shoud Take This Course

CPD Courses is proud to offer an extensive range of online customer service training programs, with the flexibility to accommodate even the busiest lifestyles. This Level 1 Customer Service Award was designed with the following candidates in mind:

  • Newcomers to customer service with no prior experience
  • Existing members of the workforce pursuing promotion
  • Anyone who works in a sales or customer service setting
  • Business owners, managers, supervisors and team leaders
  • Public relations and marketing personnel at all levels
  • Jobseekers working on their CVs and career prospects

Enrolment is open 365 days a year, making now the perfect time to get started.  Sign up online in just a few clicks, or contact the CPD Courses admissions team anytime for more information.


At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Course at QLS Level 1 Award
Duration 60 Hours
Endorsement Body ABC Awards

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Customer Reviews
Reviews: (3)
Logistics and Supply Chain Management (Level 4)


Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.

Cser Aliz
Public Relations - Level 1


I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover. 

Makota Anna
Diploma in Diet and Nutrition - Level 5


  • Easy to approach instruction
  • Very organised and helpful Tutor at any time.
  • The way my teacher presented the course information by hitting the main points
  • Great teacher, who knows the material
  • I am confident that I firmly understand Nutrition and diet from my teacher's teaching
  • The improvement of course material related to tests
  • He gives good notes
  • The quizzes and online assignments are very helpful for the tests and questions clearly explained.
  • My teacher follows up with my work and many more my list is endless and its my pleasure.

Atim Grace