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Customer Service - Level 1 Award

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Customer Service - Level 1 Award

Course Overview

Fundamentals of Customer Service

Take the first step towards a rewarding customer service career, with this exclusive online customer service training course!  Build a detailed understanding of the fundamentals of customer service, over the course of two in-depth customer service training modules with online assessments.  Enjoy the freedom to study at a time and pace to suit your lifestyle, with no time restrictions or deadlines imposed.  Get to know the functions and objectives of customer service from a business perspective, along with how communication holds the key to true customer excellence.  With full tutor support provided and study aids included in the initial fee, our exclusive online programs represent unbeatable value for money.  Start your Level 1 Customer Service Award today, or call CPD Courses for more information.

Why Study Customer Service?

Now more than ever, a business is measured not by the quality of its products, but how it treats its customers.  Across all sectors, competition is at an all-time high and continues to accelerate.  Increasingly, the main differentiating factor that separates those who thrive from those who fail is the quality of the customer service they provide.  Research has shown that today’s consumer is willing to travel further and even pay more for the same products, if doing so means accessing superior customer care.  The result of which is growing demand for the skills, knowledge and expertise of talented customer service personnel - the driving force behind true customer excellence. Whether new to customer service or ready to take an existing career a step further, this endorsed Level 1 Customer Service Award comes highly recommended.

Course Syllabus

This introductory online customer service training programme is ideal for newcomers, with no prior knowledge or experience required.  The course consists of two in-depth modules, each concluding with an online assessment for submission to your assigned tutor:

Module 1 - Introduction to Customer Services

The first module takes a detailed look at the concept of customer service, along with the contribution quality customer care makes to all aspects of business performance.  Typical roles and responsibilities in the field of customer service are also discussed, along with challenges to quality customer service provision and the benefits of superior customer care.

Module 2 - Communication Skills

The second module examines communication as the driving force behind an effective customer excellence strategy.  Candidates learn how to develop and implement a viable communication strategy, identify the requirements of internal and external communications, create effective training strategies for improved communication and more.

Career Path

Our exclusive Level 1 Customer Service Award could pave the way for more advanced studies at a higher level, or serve as a stepping-stone for a future career in customer service. If you already work in a customer service setting, targeted studies could broaden your skills, knowledge and confidence. Entry-level positions in customer service typically attach salaries of around £18,000 - considerably more for managers and leadership personnel.

Who Shoud Take This Course

CPD Courses is proud to offer an extensive range of online customer service training programs, with the flexibility to accommodate even the busiest lifestyles. This Level 1 Customer Service Award was designed with the following candidates in mind:

  • Newcomers to customer service with no prior experience
  • Existing members of the workforce pursuing promotion
  • Anyone who works in a sales or customer service setting
  • Business owners, managers, supervisors and team leaders
  • Public relations and marketing personnel at all levels
  • Jobseekers working on their CVs and career prospects

Enrolment is open 365 days a year, making now the perfect time to get started.  Sign up online in just a few clicks, or contact the CPD Courses admissions team anytime for more information.


At the end of this course successful learners will receive a Certificate of Achievement from Endorsed Certificate from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Endorsed Certificate from the Quality Licence Scheme. This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 Award against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. Endorsed Certificate from the Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Endorsed Certificate from the Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Endorsed Certificate from the Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Endorsed Certificate from the Quality Licence Scheme also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. 



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Level Level 1 Award
Duration 60 Hours
Endorsement Body ABC Awards


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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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