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Certificate in Customer Services QLS Level 3

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Certificate in Customer Services QLS Level 3

Course Overview

Customer Service Certifications

The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.

 

Course Syllabus

This course consists of the following units:

Unit 1 – The Importance of Customer Service

Unit 2 – Identifying Customer Needs

Unit 3 – Developing Customer Service Strategies

Unit 4 – Maintaining Service Excellence

Unit 5 – Training for Customer Service

Unit 6 – Dealing with Difficult Customers

Career Path
Who Shoud Take This Course
Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Overview

Course at QLS Level 3
Duration 200 Hours
Endorsement Body Endorsed by Quality Licence Scheme

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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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