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The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
This course consists of the following modules:
Unit 1 – The Importance of Customer Service
Unit 2 – Identifying Customer Needs
Unit 3 – Developing Customer Service Strategies
Unit 4 – Maintaining Service Excellence
Unit 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
| Course at QLS | Level 3 |
| Duration | 200 Hours |
| Endorsement Body | Endorsed by Quality Licence Scheme |
Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.
