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Active Listening Online Training Course QLS Level 1

Home / CPD Courses / Language and Teaching / Active Listening Online Training Course QLS Level 1

Active Listening Online Training Course QLS Level 1

Course Overview

Active Listening Skills 

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

 What Will Students Learn?

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions
Course Syllabus

Unit 1

The Basics of Active Listening

The unit 1 covers the following topics:

  • What is Active Listening?
  • Demonstrating Listening
  • Tips for Becoming a Better Listener
  • Body Language Basics
  • Understanding Sympathy and Empathy
  • Creating the Right Mindset

Unit 2

Understanding the Communication Process

The unit 2 covers the following topics:

  • The Communication Process
  • Probing Techniques
  • Paraphrasing Techniques
  • Echoing Techniques
  • NLP Tips and Tricks
Career Path
Who Shoud Take This Course
Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Overview

Course at QLS Level 1
Duration 80 Hrs
Endorsement Body Endorsed by Quality Licence Scheme

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Customer Reviews
Reviews: (3)
Logistics and Supply Chain Management (Level 4)

23/03/2018

Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.

Cser Aliz
Public Relations - Level 1

28/07/2018

I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover. 

Makota Anna
Diploma in Diet and Nutrition - Level 5

19/02/2020

  • Easy to approach instruction
  • Very organised and helpful Tutor at any time.
  • The way my teacher presented the course information by hitting the main points
  • Great teacher, who knows the material
  • I am confident that I firmly understand Nutrition and diet from my teacher's teaching
  • The improvement of course material related to tests
  • He gives good notes
  • The quizzes and online assignments are very helpful for the tests and questions clearly explained.
  • My teacher follows up with my work and many more my list is endless and its my pleasure.

Atim Grace