Hospitality Communication

Every hotel is a product of multiple inter-connected departments, working together with the same collective goal. An outstanding guest-experience can only be provided when every department performs both flawlessly and in perfect synergy with every other. Which along with reliable staff performance also demands strong, constant and well-managed communication. Depending on the size and type of the establishment, managing interdepartmental communications can be incredibly complex. Though often overlooked as an afterthought, hospitality communications management can have a direct impact on the way the wider business performs.

This targeted tutorial has been designed for current and prospective managers, supervisors and team leaders alike. Explore each key hotel department in-depth, including the marketing and sales department, housekeeping, food and beverage, maintenance, security, banqueting/special events and HR management departments. Learn how strong communication in the hospitality industry ensures every department is on the same page and contributing to the same collective goals.