Quality Management in Hospitality Industry

What’s the most important measure of quality in a hotel setting? Comfortable rooms? Excellent facilities? Outstanding food and drink? World-class employees? The answer – all these things and many more besides.  Total quality management in the hospitality industry all about exceeding expectations with flawless consistency. The hospitality industry is unique – the slightest imperfection being all it takes to ruin the entire guest experience. True excellence is only achievable when every link in the chain is as smooth, seamless and reliable as every other. Which for obvious reasons demands strict, dynamic and confident supervision.

This advanced tutorial is ideal for anyone looking to take better control of quality standards in a hotel environment. Study the five dimensions of service, the key to quality management in the hospitality industry and the concept of quality assurance. Explore the statutory obligations of hotels and standard inspection processes, along with grading bands, evaluation criteria and many more related concepts.