People Centred Care: Defining Patient Centered Care

This course consists of the following units:

Module 1 – Foundations of Communication in Health & Social Care

This module introduces key principles of effective communication with patients, active listening, empathy, and building trust to enhance patient care experiences.

Module 2 – Person-Centred Care Principles & Practice

Learners will explore define patient centered care, care planning, and techniques to tailor support to individual needs, preferences, and values in daily practice.

Module 3 – Advanced Communication & Collaborative Care

This module focuses on advanced communication strategies, teamwork, and collaborative approaches to deliver high-quality, person-centred outcomes in complex care environments.

Completing the Communication & Person-Centred Care CPD opens career opportunities in health and social care settings, including roles such as Care Worker, Nursing Assistant, Healthcare Support Worker, or Patient Liaison Officer. Graduates can progress into supervisory or management positions, such as Team Leader, Care Coordinator, or Training Officer. The qualification equips professionals to implement person-centred approaches effectively, improve patient experiences, and support organisational objectives, making it ideal for those seeking career growth or professional development in patient-focused care environments.

Upon successful completion of the Communication & Person-Centred Care CPD, candidates will have two certificate options to choose from:

Option 1: Certificate Issued by the Quality Licence Scheme (QLS)

This certificate is issued by the Quality License Scheme, confirming that the course meets high-quality education standards. It is ideal for learners who wish to showcase their formal completion of a professionally developed training program.

Option 2: Accredited CPD Certificate Issued by the CPD Standards Office

Candidates also have the option to claim a Continuing Professional Development (CPD) certificate, accredited by the CPD Standards Office. This internationally recognized certificate is particularly suitable for professionals who want to demonstrate their commitment to ongoing development and enhance their CPD records.

What aspects of people centred care are covered in this course?
The course covers principles, strategies, and practical approaches for delivering people centred care that meets individual patient needs effectively.

Do I need prior experience in healthcare?
No prior experience is required; the course is suitable for beginners as well as experienced professionals seeking to enhance communication and person-centred skills.

Can I complete this course at my own pace?
Yes, the course is fully self-paced, allowing learners to study flexibly from any location.

What is person-centred communication?
Person-centred communication focuses on understanding the patient’s perspective, needs, and preferences while engaging with empathy, respect, and clarity.

What is the definition of person-centred care?
It is an approach where care is tailored to the individual’s needs, values, and preferences, ensuring they are actively involved in decisions about their care.