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Diploma in Customer Services QLS Level 4

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Diploma in Customer Services QLS Level 4

Course Overview

Online Customer Service Training

Diploma in Customer Services has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery.

Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.

The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.

Course Syllabus

This course consists of the following units:

Unit 1 - Introduction to Customer Services

Unit 2 - Understanding Your Customers

Unit 3 - What is a Customer Focused Organisation?

Unit 4 - Developing Customer Service Strategy

Unit 5 -Implementing a Service Excellence Strategy

Unit 6 - Training and Development for Customer Service

Unit 7 - Importance of Effective Communication

Unit 8 - Building Long-Term Customer Relations

Unit 9 - Dealing with Unprofitable Customers

Unit 10 - Importance of Customer’s Feedback

Unit 11 - Complaints Handling

Unit 12 -Empowerment & Ownership

Career Path
Who Shoud Take This Course

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Course at QLS Level 4
Duration 400 Hours
Endorsement Body Endorsed by Quality Licence Scheme


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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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