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10 hours Duration

Completion Certificate

No Entry Requirements

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Course Overview

Effective Communication in Healthcare to Improve Patient Care

Developing strong communication skills begins with understanding the foundations of effective communication in healthcare, as it directly influences patient trust, safety, and positive treatment experiences. This course introduces learners to key principles of effective communication in healthcare, helping them build confidence when supporting individuals through treatment decisions, emotional challenges, and day-to-day clinical discussions. Learners will discover how clear explanations, empathy, and active listening form the basis of high-quality patient care.

The training further explores structured counselling techniques, essential communication behaviours, and the importance of professional boundaries. Through real-life scenarios and practical examples, learners will understand how therapy communication techniques, patient support strategies, and confident communication with patients contribute to safer and more effective healthcare delivery. Written in simple and accessible language, the course equips learners with the interpersonal skills required to guide, reassure, and educate patients throughout their care journey.

Who Should Take This Course

This CPD course is ideal for anyone working in health, social care, or any role involving patient interaction. It is particularly suitable for:

Healthcare assistants and support workers who regularly engage with patients
Nurses, student nurses, and allied health professionals wanting to enhance communication skills
Individuals working in GP surgeries, clinics, hospitals, or community health settings
Carers and home care professionals supporting vulnerable adults or elderly patients
Mental health support staff delivering emotional guidance and therapeutic communication
Receptionists, administrative workers, and non-clinical staff interacting with patients daily
Public health workers providing health education or wellbeing advice
Students pursuing careers in nursing, counselling, pharmacy, or social care
Support workers assisting individuals with long-term health conditions
Anyone seeking a recognised CPD qualification to strengthen their professional communication abilities

Course Syllabus

This course consists of the following units:

Module 1 — Foundations of Patient Counselling & Therapeutic Communication

This module introduces the core principles of counselling, exploring empathy, active listening, and structured therapeutic communication in simple, easy-to-understand language.

Module 2 — Advanced Counselling Skills, Consent & Shared Decision-Making

Learners develop advanced communication abilities, including explaining treatment options, supporting informed consent, and encouraging collaborative decision-making.

Module 3 — Communication for Patient Safety, Teamwork & Service Improvement

This module focuses on safety-led communication, teamwork techniques, accurate documentation, and strategies that help improve the patient experience across healthcare settings.

Career Path

Completing the Patient Counselling & Communication CPD can open doors to a wide range of healthcare and support-focused roles. Learners may progress into positions such as Healthcare Assistant, Support Worker, Patient Liaison Officer, Nursing Assistant, Community Health Worker, or Mental Health Support Worker. The course is also highly beneficial for individuals preparing for careers in nursing, counselling, social care, or allied health professions. With improved communication and patient-support skills, graduates can play a vital role in promoting patient wellbeing, safety, and understanding. This internationally recognised CPD certificate enhances employability and supports professional development across clinical and non-clinical care environments.

Endorsement

Upon successful completion of the Patient Counselling & Communication CPD, candidates may choose from two certificate options:

Option 1: Certificate Issued by the Quality Licence Scheme (QLS)
This certificate confirms successful completion of a professional training programme that meets recognised quality standards.

Option 2: Accredited CPD Certificate Issued by the CPD Standards Office
This globally recognised certificate validates your commitment to ongoing development and is valued across healthcare and social care sectors.

Both certificates strengthen your professional profile and support long-term career progression.

FAQs

Does this course teach the principles of effective communication in healthcare?

Yes. The course provides a detailed understanding of effective communication in healthcare, showing how it enhances safety, trust, and the overall patient experience.

Will I learn useful therapy communication techniques for real patient interactions?

Absolutely. The course introduces therapy communication techniques that help support emotional wellbeing and build therapeutic rapport.

Does the course cover how to improve communication with patients in clinical settings?

Yes. You will learn strategies to strengthen communication with patients, including clear explanations, empathy, and active listening.

What is the definition of patient counselling?

Patient counselling refers to guiding, educating, and supporting patients to help them understand their treatments, health conditions, and self-care responsibilities.

What is communication and counselling?

Communication and counselling involve the exchange of information, emotional support, and guidance to help patients make informed decisions and feel confident in their care.

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