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Executive PA Advanced Diploma QLS Level 7

Course Overview

PA Course Level 7

Ready to take your career as an executive PA to the next level?  Looking for a flexible and affordable PA Course (Level 7) to suit your busy lifestyle?  Sign up for this advanced Personal Assistant Course (Level 7) today, brought to you exclusively by CPD Courses.

If you’re a born multitasker with a personable character and an eye for detail, a career as an executive PA could be right up your street.  Professional PAs are hired by business owners, executives and influential individuals to manage and oversee their professional and private affairs. Some provide a broad range of administrative services for businesses as a whole, while others work exclusively for one VIP.  Whether it’s making travel arrangements, liaising with clients or balancing the books, the executive PA provides a range of essential services for those they support.  Success as an executive PA is as much about personality and character as it is hard skills and knowledge. If you consider yourself capable of handling a complex workload and self-managing a hectic schedule, this exclusive Executive PA Diploma could take you the rest of the way.

This self-paced Level 7 Executive PA Diploma is our most advanced course to date - ideal for new and existing personal assistants alike. Whether pursuing employment with an established organisation or looking to offer your services on a freelance basis, this intensive online course could make all the difference.  Enjoy the freedom to study in your own time and at a pace that suits your lifestyle, from any location worldwide. Key topics covered over the course of 22 modules include the roles and responsibilities of the PA, how to make domestic and overseas travel arrangements, organising meetings, time management, record keeping, writing business letters, office management and supervision, business ethics, business etiquette and many more besides.

Enrol online and get started in minutes, or contact the team at CPD Courses anytime for more information.

Course Syllabus

Level 7 Executive PA Diploma - Course Outline

This fully endorsed Level 7 Executive PA Diploma takes place over a series of 22 in-depth modules, as outlined in brief below:

Module 1 - The Job Functions of a PA / Secretary

The course begins by providing candidates with a detailed overview of the job functions and responsibilities of the professional PA or executive secretary.  Daily duties and working routines are discussed, along with the objectives of PA/secretarial services and the benefits of professional PA support.

Module 2 - Telephone Skills

Candidates then consider the importance of appropriate telephone manner in the second module, in which a series of essential telephone skills are discussed.  The advantages of appropriate telephone etiquette are also discussed, along with the types of calls the professional PA or secretary can expect to make and receive in a typical working day.

Module 3 - Mail Services and Shipping

Shipping and mailing duties as a PA or secretary are examined in the third module, in which candidates learn how to select appropriate shipping methods for different consignments.  An introduction to postal automation is also provided, along with an overview of the advantages and disadvantages of private carriers and national mail services.

Module 4 - Travel Arrangements

Making travel arrangements on behalf of others is discussed in-depth in Module Four, in which candidates learn how to make various types of domestic and overseas transportation and accommodation reservations.  The potential benefits of using a travel agent for international travel are discussed, along with how to find and select a reputable agent.

Module 5 - Organising Meetings

A step-by-step guide to organising and managing meetings follows in the fifth module, in which candidates are familiarised with several different types of corporate meetings and their unique characteristics.  The anatomy of a meeting is also discussed, alongside common problems when scheduling meetings and how to plan for a conference.

Module 6 - Time Management

Tips and guidelines for improved time management as an executive PA or secretary are detailed and discussed in Module Six, which outlines the importance of proactively controlling procrastination.  The benefits of maintaining an activity list and working to a schedule are also discussed, along with how setting appropriate objectives can improve time management.

Module 7 - Keeping Accurate Records

Record keeping as an executive PA or secretarial worker is then discussed, introducing candidates to several common filing and indexation standards. The use of traditional and digital filing systems is also discussed, along with the potential consequences of poor record keeping and typical challenges in keeping accurate records.

Module 8 - Writing Business Letters

Candidates are then presented with a series of important business letters and their functions, along with the basics of writing business communications from scratch.  Tips and guidelines for effectively beginning and closing business letters are provided, along with how to select the right business letter in accordance with the message and recipient.

Module 9 - Other Written Communication

Additional business documents and communications are presented and discussed in Module Nine, along with their purposes and characteristics accordingly.  Learners are familiarised with internal and external business communications, memorandum reports and e-mail communications, with helpful report templates provided for each.

Module 10 - Presentation Skills

The art of putting on an impactful and memorable presentation is examined in Module 10, in which candidates consider the importance of effective planning and preparation.  The use of visual aids to enhance the effectiveness of a presentation is also discussed, along with how to start and end a presentation the right way.

Module 11 - Communication Skills

The importance of honed and confident communication skills as an executive PA or secretary is then analysed and discussed, along with the appropriate use of nonverbal communications and demonstration queues.  Communication as a key performance driver in all aspects of quality customer service is also brought into discussion.

Module 12 - Active Listening

Learners then consider the important differences between passive and active listening, along with the advantages of becoming a better listener. A detailed breakdown of the human communication process is provided, along with tips and guidelines for improved listening skills and how ‘listening’ and ‘hearing’ are two entirely different concepts,

Module 13 - Administrative Skills

A crash-course the introduction to office admin and essential administrative skills as a PA or secretary follows.  Module 13 walks learners through the contemporary business environment, while examining the various different types of business environments and the basics of social responsibility as a business.

Module 14 - Office Management & Supervision

Management and leadership in an office environment enters the discussion in Module 14, which examines the role of the office manager in-depth.  Techniques and strategies for building and maintaining workforce trust are also provided, along with an introduction to ethical issues in business and the concept of ‘whistleblowing’.

Module 15 - Budgets and Managing Money

Monitoring and managing budgets as a PA or secretary follows in Module 15, in which candidates consider the importance of confident financial decision-making as an executive PA.  The importance of efficient budgeting and accurate financial record keeping is also discussed, along with the main money management responsibilities of the PA.

Module 16 - Anger Management

Candidates then learn how to take more proactive control of anger and frustration in challenging situations, by building a deeper understanding of anger and why we become angry.  The extent to which anger can affect our thinking and decision-making capacity is also discussed, alongside tips and guidelines for improved everyday anger management.

Module 17 - Stress Management

Module 17 discusses stress as an inevitability in high-pressure PA and secretarial careers, along with how the key to coping with stress lies in understanding and accepting stress as a standard part of the job.  Relaxation techniques and effective stress management strategies are also detailed and discussed.

Module 18 - Dealing with Difficult People & Conflict Resolution

Proactively and professionally dealing with difficult people is examined in Module 18, which provides tips and guidelines for appropriate conduct in challenging situations.  An overview of important conflict resolution concepts is also provided, including the different stages of conflict and how to reduce the risk of conflict in a workplace environment.

Module 19 - Business Ethics for the Office

More detailed analysis of office ethics follows in Module 19, in which candidates are introduced to several major philosophical approaches to ethics.  The objectives and importance of an office code of ethics are also discussed, alongside the benefits of business ethics and typical challenges associated with running an ethical business.

Module 20 - Business Etiquette

The importance of good manners and appropriate conduct in a variety of corporate settings and scenarios is examined in Module 20.  Candidates learn how to conduct themselves with confidence in business meetings, leave a lasting impression on important individuals and leverage the full potential of business dining events.

Module 21 - Effective Planning and Scheduling

Tools, techniques and strategies for more effective planning and scheduling as a PA follow in Module 21, which also includes an introduction to the ‘Work Breakdown Structure’.  The potential benefits of working to a schedule are also discussed, alongside typical challenges in effective planning and the potential consequences of inefficient scheduling.

Module 22 - Microsoft Office Skills

Concluding the course, Module 22 provides an essential overview of Microsoft Office and its role as an everyday workplace essential worldwide.  Candidates are familiarised with the functions of MS Word, MS Excel and MS PowerPoint, along with how to perform a variety of tasks using all three MS Office programs.

Career Path

Potential career paths to explore as an executive PA or secretary are limitless.  Whether the dream is to secure a lucrative position for an established employer or go into business on a freelance basis, this Level 7 Executive PA Diploma could help you take that next big step.  Typical job titles in the field of PA and secretarial services include Office Assistant, Support Secretary, Office Manager, Administrative Assistant, Personal Executive Assistant, Executive Concierge, Data Entry Specialist and many more besides.

Who Shoud Take This Course
  • Newcomers with no PA or secretarial background
  • Experienced personnel pursuing higher-level positions
  • Candidates interested in self-employment opportunities
  • Confident and outgoing people with a professional attitude
  • Admin and office workers looking to climb the career ladder
  • Jobseekers working on their CVs and employment prospects

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Course at QLS Level 7
Duration 620 Hours
Endorsement Body Endorsed by Quality Licence Scheme

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Customer Reviews
Reviews: (3)
Logistics and Supply Chain Management (Level 4)


Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.

Cser Aliz
Public Relations - Level 1


I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover. 

Makota Anna
Diploma in Diet and Nutrition - Level 5


  • Easy to approach instruction
  • Very organised and helpful Tutor at any time.
  • The way my teacher presented the course information by hitting the main points
  • Great teacher, who knows the material
  • I am confident that I firmly understand Nutrition and diet from my teacher's teaching
  • The improvement of course material related to tests
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  • The quizzes and online assignments are very helpful for the tests and questions clearly explained.
  • My teacher follows up with my work and many more my list is endless and its my pleasure.

Atim Grace