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Advanced Diploma in Hotel Management

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Advanced Diploma in Hotel Management

Course Overview

Hospitality Management Course Online

The ever-dynamic global hospitality industry is one that has witnessed incredible growth in the last decade. Many investors around the world have identified the enormous economic benefit of the hospitality industry and have keyed in to erect magnificent hotels in different cities, from the gold-lined streets of the United Arab Emirates and the beautiful city of Paris to the Swiss Alps.

This growth calls for outstanding individuals with excellent skills of customer satisfaction, critical thinking, communication, interpersonal and other soft skills.  The advanced hospitality management course online is a rich and exciting program, designed to equip candidates with these skills which are critical to succeed in the present-day hospitality industry.

This high-level hospitality management course starts by introducing candidates to the foundational and operational procedures of hospitality and hotel management. After that, they learn the fundamentals of managing the hotel front office, proceed to the various functions of the maintenance departments, and get a grasp of the best practices in recruitment and selection. There is a dive to the importance of training and development, quality assurance check, effective interpersonal communication, amongst others.  

Our most advanced hospitality management courses come with the utmost flexibility designed to suit everyone. Hence, candidates can progress at their own pace without undue fear of deadlines and timelines, while carrying on with their daily lives. Also, they can rest assured of easy access to study packs and the support of world-class tutors who will guide them throughout the duration of the course.

At the end of the course, candidates are primed to take charge of teams, manage expectation, analyse and leverage trends, and measure performance. Similarly, they will be equipped with veritable skills that will help them coordinate and improve manpower, restructure the hotel and ultimately, grow the brand. Also, candidates will be able to run a check on the impact of communication, product and employees on the psychology of guests, and how to deliver much better customer experience.

Course Syllabus

Unit 1: Introduction to Hospitality and Hotel Management

In unit 1, candidates are introduced to the basics of hospitality, and they get an understanding on how to manage the different operational units in the hotel. In addition, candidates will learn the interrelatedness of the hospitality industry and tourism sector, relationship management, career opportunities in the industry, and features of hospitality related businesses. 

Unit 2: Principles of Hotel Front Office Operations

Employing a customer-centered approach is key to building interest and sustaining relationships. Therefore, in this unit, candidates will be exposed to the technicalities involved in managing the hotel front operation to perfection. From handling guests’ information to check-out and bill settlement, candidates will get to grasp the best practices.

Unit 3: Role of the Maintenance Departments in Hotels (Housekeeping, Engineering and Security Operations)

In this unit, the significant roles played by the different departments –  housekeeping, engineering and security operations- are taught to candidates. From ensuring general cleanliness, upkeep of clients and mechanical appliances, to protecting the lives and property of guests, candidates will be enlightened on the myriad of functions carried out by these departments.

Unit 4: Recruitment and Selection: Policy and Procedures

The quality of people who work in the hotel will greatly determine the quality of service delivery. Thus, in this unit, candidates will be educated on the need to follow due process in recruiting for the hotel. They will grasp why they shouldn't select prospective employees based on favoritism but merit. Similarly, they will be acquainted with the standard to follow.

Unit 5: Training and Development Procedures

Any business that wishes to experience steady growth needs to invest in its people. Hence, in this unit, candidates will get hands-on knowledge on the importance of designing trainings which could be online or offline, and taking into cognizance, development procedures that will double the productivity of both the employees and employers.

Unit 6: Quality Assurance Procedures in Hospitality

In this unit, candidates will learn the importance of constantly checking whether the standards are being adhered to. They will be exposed to how to measure performance, to know if there is a need to overhaul the operational systems, or be more strategic in their line of communication.

Unit 7: Hotel Marketing and Advertising Trends

In the ever-growing era of trends, it is pertinent that businesses strategically jump on them to stay relevant. In this unit, candidates will learn how to leverage both mainstream and online media to market the hotel. Similarly, they will dig deep into the line of communication and key metrics to attract more guests to the hotel.

Unit 8: Hotel Food and Beverage Management

In this unit, candidates will examine the excellent management of food and beverage for the hotel. They will learn purchasing power, generating revenue for the hotel through food and drinks, and harnessing resources to grow the hotel.

Unit 9: Effective Interdepartmental Communications

Businesses thrive well when there is an effective interdepartmental communication. In this unit, candidates will look into the need to create a friendly and harmonious atmosphere that triggers collaboration among colleagues and in turn, enhance stellar accomplishments for the hotel.

Unit 10: Hospitality Accounting

In the final unit of this level, candidates will focus on key financial accounting metrics. They will also gain in-depth insight on principles and procedures of accounting that will aid the financial strength of the hotel. Concerns such as payrolls, balance sheet, revenue allocation, amongst others will also be considered.

Career Path

Alongside the immeasurable skills garnered, candidates will enjoy the mouthwatering pool of opportunities emanating from the hospitality sector. They can be Consultants, Hotel Managers, Entrepreneurs, amongst others; and can earn a salary scale from £20,000 to £50,000 depending on their expertise and exposure.   

Who Shoud Take This Course
  • Anyone willing to up their game and enjoy a rewarding career in the hospitality industry
  • Hotel managers interested in scaling up their performance
  • Current team leaders and managers keen on acquiring latest trends
  • Anyone desirous of a promising career
  • Candidates interested in an unrestrictive career
Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Certification for Professional Development (CPD) has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Certification for Professional Development (CPD) to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

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Overview

Level Level 5
Duration 320 Hours
Endorsement Body Endorsed By ABC Awards and Certa Awards

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