Diploma of Hospitality Online

This course consists of the following units:

Module 1: Global Hospitality Industry – Fundamentals & Trends

This module introduces learners to the structure, functions, and trends of the global hospitality industry while exploring the impact of cultural, social, and economic factors.

Module 2: Hotel Operations Management – Front Desk, Housekeeping & Beyond

Students gain insight into the daily operations of hotels, including front desk services, housekeeping, and coordination between departments to ensure guest satisfaction.

Module 3: Food & Beverage Management in Hospitality

This module explores menu planning, food production, beverage services, and cost control while focusing on high standards of service delivery in restaurants and hotels.

Module 4: People Management – HR, Training & Talent Development

Learners study recruitment, training, and motivation techniques, developing essential leadership skills to manage hospitality teams effectively.

Module 5: Guest Relations, Communication & Service Recovery

This module highlights the importance of guest experience, teaching communication skills, problem-solving, and service recovery strategies to maintain customer loyalty.

Candidates who successfully complete this course stand a chance to enjoy the various job possibilities that abound in the hotel and hospitality sector. They can choose to be consultants, hotel managers, front desk operation managers, entrepreneurs, amongst others; and can earn a salary scale from £20,000 to £50,000 depending on their level of experience.  

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What skills do you need to be a hotel manager?
A hotel manager needs strong leadership, communication, problem-solving, customer service, and organizational skills. Financial knowledge and adaptability are also crucial in today’s dynamic hospitality industry.

Which hotel job is best?
The "best" hotel job depends on personal interests, but roles like Front Office Manager, Food & Beverage Manager, and General Manager are well-paid and offer good career progression.

What is the full form of ‘HOTEL’?
There is no official full form, as “hotel” is a complete word on its own. However, some creatively refer to it as “Hospitality Offered To Every Lover of travel,” though this is more of a mnemonic than an official acronym.

Is hotel management easy?
Hotel management can be rewarding but is not necessarily easy. It requires multitasking, handling guest expectations, and managing operations — often under pressure.

Is hotel manager a good career?
Yes, being a hotel manager is a promising career path. It offers global job opportunities, high earning potential, and the chance to work in a vibrant, people-centered industry.

Does this course cover food and beverage operations in detail?
Yes, Unit 8 is dedicated to Hotel Food and Beverage Management, including purchasing processes, etiquette, and coordination strategies to enhance guest satisfaction and profitability.

Will I learn how to market a hotel in this course?
Absolutely. Unit 7 focuses on Hotel Marketing and Advertising Trends, teaching how to leverage current trends and communication channels for effective hotel promotion.

Is this course suitable for someone new to hospitality?
Yes, the course is designed for beginners and professionals alike. Unit 1 introduces the fundamentals of hospitality and hotel management, laying a solid foundation.

Does the course include employee recruitment and training topics?
Yes. Unit 4 and Unit 5 specifically cover Recruitment & Selection Policies and Training & Development Procedures, essential for managing hospitality staff effectively.

Will I learn how to manage front desk operations in a hotel?
Yes. Unit 2 focuses on Hotel Front Office Operations, including guest check-ins, check-outs, and customer service strategies that enhance guest experience.