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Diploma in Hotel Management

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Diploma in Hotel Management

Course Overview

Diploma of Hospitality Online

More than ever before, the hospitality industry is frequently relied upon by an increasing number of visitors who travel from one part of the world to another in search of business opportunities, for vacations and visitations, conferences, seminars and other purposes. Suffice to say, the hospitality industry presents endless career opportunities for those with the soft-skills needed to thrive.

This diploma of hospitality online is an interestingly unique course that integrates the time-tested traditions of hotel management with the modern trends, skills, technologies in the hotel industry to produce excellent candidates who are prepared to push the boundaries of hotel management to give customers the highest degree of comfort and care, the most exceptional dining experience amongst others.  

Our diploma in hotel management for distance learning begins with an introduction to the rudiments and the day-to-day operations of hospitality and hotel management. Next, they learn how to manage the hotel front office, maintenance departments, and understand the standards in recruitment and selection. Similarly, they grasp the significance of training and development, quality assurance measurement, effective interpersonal communication, amongst others. 

This hotel management distance education program requires no prerequisites and is incredibly feature-packed. The course gives candidates the freedom to learn the concept of hotel management from anywhere in the world. Irrespective of the part of the world they are, they can study at their own pace and yet enjoy full access to top-notch tutors and study packs, without the worries of deadlines. On completing the course, candidates are awarded a certificate endorsed by ABC awards.

Course Syllabus

Unit 1: Introduction to Hospitality and Hotel Management

In unit 1 which is the introductory unit, candidates will examine the fundamentals, characteristics, career paths, and key areas of hospitality and hotel management. They will also learn about the relationship between hospitality and hotel management, as well as other areas of human endeavours.  

Unit 2: Principles of Hotel Front Office Operations

Unit 2 focuses on teaching candidates strategies that will help them improve customer experience. In addition, they will be exposed to the sophistication involved in handling guests' checking-in and out. Ultimately, they will be wired with hotel front office operations skills that will ensure continued patronage from guests.

Unit 3: Role of the Maintenance Departments in Hotels (Housekeeping, Engineering and Security Operations)

The maintenance departments in the hotel are key to the smooth running of the hotel. Hence, in this unit, candidates will look into roles such as general hotel cleaning, regular checks of electronic devices, security of guests' lives and valuables, amongst other roles shouldered by these departments.


Unit 4: Recruitment and Selection: Policy and Procedures

In unit 4, the importance of recruiting and selecting bespoke talents for the hotel is well stressed. Also, candidates will gain valuable insight on established practices that should be adhered to during recruitment and selection.

Unit 5: Training and Development Procedures

Constantly building people is a major ingredient that ensures the existence of any business enterprise. In this unit, candidates will learn the significance of engaging both employees and employers by means of well-laid-out trainings. Similarly, they will be taught development procedures that will complement the trainings.

Unit 6: Quality Assurance Procedures in Hospitality

In this unit, the need for periodic internal assessment will be expounded to candidates. They will comprehend why it is done, the step-by-step procedures involved and what the findings be used for. Similarly, candidates will be better guided on internal policies to be adopted.

Unit 7: Hotel Marketing and Advertising Trends

With the everyday birth of trends, businesses that want to forge ahead will have to maximise them. In this unit, candidates will unearth how to study, analyze and utilise advertising trends to convincingly market the hotel. They will also learn communication angle and channels for advert.

Unit 8: Hotel Food and Beverage Management

In this unit, candidates will gain proficiency in managing food and drinks to the delight of guests, as well as the hotel. Also, they will grasp food and drinks etiquette, purchasing flow and generally, coordinating with experts to generate more funds for the hotel.

Unit 9: Effective Interdepartmental Communications

A way to provoke outstanding performance amongst employees is by facilitating effective communication. In this final unit, candidates will focus on the importance of keeping the flow of communication friendly and professional among colleagues of different departments.

Career Path

Candidates who successfully complete this course stand a chance to enjoy the various job possibilities that abound in the hotel and hospitality sector. They can choose to be consultants, hotel managers, front desk operation managers, entrepreneurs, amongst others; and can earn a salary scale from £20,000 to £50,000 depending on their level of experience.  

Who Shoud Take This Course
  • Current hotel managers willing to level up their performance with modern-day skills in hotel management
  • Existing top-level hotel workers in need of formal qualifications
  • Candidates interested in a career that allows them to work home and abroad
  • Graduates looking to boost their CV
  •  Anyone interested in pursuing a promising and fulfilling career

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Certification for Professional Development (CPD) has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Certification for Professional Development (CPD) to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

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Level Level 4
Duration 260 Hours
Endorsement Body Endorsed By ABC Awards and Certa Awards


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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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