Level 6 Professional Diploma in Hospitality

This course consists of the following units:

Module 1: Global Hospitality Industry – Fundamentals & Trends

This module introduces learners to the structure, functions, and trends of the global hospitality industry while exploring the impact of cultural, social, and economic factors.

Module 2: Hotel Operations Management – Front Desk, Housekeeping & Beyond

Students gain insight into the daily operations of hotels, including front desk services, housekeeping, and coordination between departments to ensure guest satisfaction.

Module 3: Food & Beverage Management in Hospitality

This module explores menu planning, food production, beverage services, and cost control while focusing on high standards of service delivery in restaurants and hotels.

Module 4: People Management – HR, Training & Talent Development

Learners study recruitment, training, and motivation techniques, developing essential leadership skills to manage hospitality teams effectively.

Module 5: Guest Relations, Communication & Service Recovery

This module highlights the importance of guest experience, teaching communication skills, problem-solving, and service recovery strategies to maintain customer loyalty.

Module 6: Stress, Conflict & Time Management in Hospitality Leadership

Students explore methods of handling workplace stress, resolving conflicts, and managing time efficiently to succeed in fast-paced hospitality environments.

Module 7: Finance, Revenue & Accounting in Hotels

This module covers hotel budgeting, revenue management, and accounting processes, equipping learners with financial skills essential for hospitality managers.

This advanced Level 6 Professional Diploma in Hospitality is suitable for newcomers and existing members of the workforce alike.  Whether pursuing promotion or considering a career change, an endorsed Hospitality Certificate on your CPD profile could make all the difference.  Typical job titles in the field of hotel management include General Manager, Deputy Manager, Department Manager, Front Desk Manager, F&B Manager, Housekeeping Manager, Accounts Manager and many more besides. All with salaries starting from around £20,000 or more.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What is HB in hotels?
HB stands for Half Board, which includes two meals a day, typically breakfast and dinner, as part of the room package.

What is the full form of VRF in hotels?
VRF stands for Variable Refrigerant Flow. It is an advanced HVAC system used in hotels for efficient climate control in individual rooms or zones.

What is RR in the hotel industry?
RR stands for Room Ready. It indicates that the room has been cleaned, inspected, and is prepared for a new guest check-in.

What is CP in hotel?
CP stands for Continental Plan, which includes room charges and complimentary breakfast as part of the booking.

What is the full form of VR in hotel?
VR stands for Vacant Ready. It means that the room is both unoccupied and cleaned, and is ready for immediate use by a new guest.

Is this Level 6 diploma suitable for beginners in hospitality?
This course is ideal for individuals with some basic understanding of hospitality or prior experience, aiming to advance into management or supervisory roles within the industry.

Will the course cover hotel marketing strategies?
Yes. Module 13 is dedicated to Marketing and Advertising, where you will learn to develop marketing plans tailored to hospitality services and customer segments.

Does the course include training in accounting?
Yes. Module 15 – Accounting in Hospitality provides a practical overview of financial tasks such as managing folios, preparing profit/loss accounts, and front-office accounting basics.

Are soft skills like communication and conflict resolution included?
Absolutely. Modules like Dealing with Difficult People (Module 8) and Effective Communication (Module 11) are designed to enhance your interpersonal and conflict-resolution skills in a hospitality setting.

Will I learn about the technical side of hotel operations?
Yes. Modules such as Transport Management (Module 9) and Engineering & Security Operations (Module 3) provide insights into the technical and logistical aspects of hotel management.