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Diploma in Travel & Tourism - Level 4

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Diploma in Travel & Tourism - Level 4

Course Overview

Diploma of Tourism Online

The 21st century travel and tourism industry is a great place to build a career. With the relevant skill set, experience, and knowledge, you can gain entry into the lucrative world of travel and tourism and explore countless job prospects. The level 4 diploma of tourism online is designed for candidates with no experience or knowledge in the travel and tourism sector. However, the course works just fine for those with prior knowledge or lower qualification in travel and tourism or any related course.

This advanced online tourism course is strategically segmented into seven units to give candidates a flexible and easy way to understand the course. The course opens with the management of travel and tourism products and services, and an in-depth introduction to the tourism system. The course further explores how to manage human resources, the planning and execution of tour packages, transport management and how to create and maintain professional customer care service. The level 4 diploma in travel and tourism equips candidates with the necessary skills and expertise to work and create business within the travel and tourism industry.

Our exclusive travel and tourism courses online come in a highly flexible package that allows candidates to study at their own pace from any location in the world. It also offers full support of a personal tutor. Candidates are awarded a certificate endorsed by ABC awards at the end of the course.

Upon completion, candidates should be able to build and manage quality tour packages, manage crisis and find relevant resolution techniques, and develop excellent customer care service.

Course Syllabus

The level 4 diploma in travel and tourism is divided into eight units;

Unit 1: Introduction to Travel & Tourism

Unit one takes a wide karma at the 21st century travel and the travel industry division, looking at its ongoing history and continuous significance in the present society. Competitors likewise think about commonplace reasons and inspirations for voyaging, the various sorts of the travel industry and why some household and universal goals are viewed as more alluring and engaging than others.

Unit 2– Managing the Quality of Tourism Products & Services

The course opens with an introduction to the various products and services offered within the tourism industry. Candidates professionally investigate the marketing mix and the main components that make up tourism products.  This unit also explores the various destination considerations.

Unit 3 - The Tourism System

The core focus of unit 2 is the system of the modern travel and tourism sector globally. The travel industry is analysed, with consideration to the general effect of technology on the travel industry. Candidates also learn the role and risks associated with tour operations and tour managers.

 Unit 4 - Handling Tour Operations

Unit 3 covers the handling/management of tour operations within the travel and tourism industry. This unit introduces candidates to the importance and management of relationships with key suppliers.  Unit 3 also explores training, management of tour packages and marketing, recruitment, and manpower.

Unit 5 - Marketing in Tourism

The fourth unit professionally investigates marketing in the travel and tourism sector. Candidates learn the rudiments of effective marketing strategy, how to professionally plan and carry out market research, analyse strategy effectiveness and implement effective promotional activities.

Unit 6 - Customer Quality Management

This unit revolves around the importance of quality customer service to tourism products, packages and services. Candidates are taught quality management, how to provide premium customer service, how to identify and assess the needs of the customer, and how to manage customer-related challenges.

Unit 7 - Human Resource Management Strategies

In Unit six, candidates learn how to manage the human resources available within the industry. The unit explores emphasizes the importance of hr, various hr strategies, and training and education of available human resources. At the end of this unit, candidates should be able to effectively apply professional hr to work within the industry.

Unit 8 - Transport Management

The focus of the final unit of this course is transport and logistics. Candidates learn the principles and transport options available in the industry. Each transport option is explored to determine its pros and cons. Candidates also learn the management of transport service provision.

Career Path

The level 4 diploma in travel and tourism unlocks numerous doors of career opportunities within the industry. Successful candidates may find work within the industry in different roles ranging from managers at different levels to becoming entrepreneurs who can establish their businesses within the industry. Candidates with a level 4 diploma qualification earn approximately £20,000 to £50,000.

Who Shoud Take This Course

This course is ideal for;

  • Candidates interested in increasing their career prospects within the industry.
  • Anyone who wishes to establish a long-term career in travel and tourism
  • Workers looking to advance their career within the industry.
  • Candidates looking to set up their businesses
  • Anyone interested in working and travelling abroad
  • Managers looking to improve performance in their businesses.

At the end of this course successful learners will receive a Certificate of Achievement from Endorsed Certificate from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Endorsed Certificate from the Quality Licence Scheme. This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. Endorsed Certificate from the Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Endorsed Certificate from the Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Endorsed Certificate from the Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Endorsed Certificate from the Quality Licence Scheme also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. 



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Level Level 4
Duration 260 Hours
Endorsement Body Endorsed by Quality Licence Scheme


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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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