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Travel & Tourism - Level 5

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Travel & Tourism - Level 5

Course Overview

Tours and Travels Course

Due to the fact that the travel and tourism industry is one that has stood the test of both political and economic challenges, more and more people are beginning to consider career opportunities within this sector. Within the travel and tourism sector, there are tons of career paths to choose from, ranging from holiday representatives, tour guides, tour manager, to entrepreneurs. The possibilities within the industry are endless; this is why a qualification in travel and tourism can unlock doors of unexplored career opportunities within this sector.

This advanced tours and travels course is designed for candidates with little or no prior knowledge of the industry. This course arms candidates with the appropriate qualifications, skills and experience needed to build a solid career within the travel and tourism industry. Its flexibility also allows candidates to study at their own pace and from anywhere in the world. In addition, candidates are not encumbered by deadlines and timelines and can study comfortably. At the end of this tourism management course, candidates are awarded an ABC awards-endorsed certificate.

The course is designed to teach candidates how to create and manage quality tour packages, develop excellent customer care skills, manage crisis, and explore sustainable tourism and development. The course begins by introducing the management of travel and tourism products and services, and an in-depth introduction to the tourism system. Candidates then learn how to manage human resources, the planning and execution of tour packages, transport management and how to create and maintain professional customer care service. The course wraps up with an intensive study of crisis management, the roles of professionals within the travel and tourism sector and an investigation into sustainable tourism.

Course Syllabus

The level 5 advanced diploma in travel and tourism is divided into twelve units;

Unit 1. Introduction to Travel & Tourism

Unit 1 takes a broad luck at the 21st century travel and tourism sector, examining its recent history and ongoing importance in today’s society.  Candidates also consider typical reasons and motivations for travelling, the different types of tourism and why some domestic and international destinations are considered more attractive and appealing than others.

Unit 2 – Managing the Quality of Tourism Products & Services

This unit introduces candidates to the different tourism products and services, and investigates the marketing mix from a professional viewpoint. The unit finally explores the main components that make up tourism products and the various destination considerations. 

 Unit 3 - The Tourism System

Unit three focuses on the lifecycle and system of the modern tourism sector. Candidates are walked through a thorough analysis of the travel sector; they also learn the risks and responsibilities of tour managers, the effect of IT on the industry and how to choose the correct tour operators in other countries.

 Unit 4 - Handling Tour Operations

Unit four is concerned with handling tour operations. This unit informs candidates of the types of tour operations and the importance of a good relationship with key suppliers. Candidates are also taught training, manpower, recruitment, and the management of tour package marketing.

Unit 5 - Marketing in Tourism

The five unit travel and tourism marketing. This unit highlights the principles of effective marketing strategy and useful promotional activities. Candidates are further exposed to the planning and implementation process of professional market research, the measurement of the effectiveness of promotional strategies and the various promotional activities.

Unit 6 - Customer Quality Management

The sixth unit of the course deals with quality customer service; candidates are exposed to the concept of quality management as a fundamental part of tourism products and services. The unit covers vital concepts such as identification and assessment of customers’ needs, identifying and managing customer-related challenges and how to create and maintain good customer care.

Unit 7 - Human Resource Management Strategies

In Unit 7, candidates explore how to manage the available human resources available within the travel and tourism industry. This unit stresses the importance of hr and walks the candidates through basic human resource management strategies such as training and educating a workforce, developing practical HR strategies and adopting professional hr at every level within the industry.

 Unit 8 - Transport Management

Unit 8 focuses on logistics, candidates are introduced to various transport options and a range of vital transport principles. Each transport option is critically examined for advantages and disadvantages. The unit also looks at transport service management itself.

Unit 9 - Transportation and Environment

This unit advances the transport aspect of the travel and tourism industry with relation to the environment. In this unit, candidates explore advantages and disadvantages of common transport options, the planning, marketing, organising and necessary procedures are also critically examined. Candidates also learn how to manage transport management-related issues.

Unit 10 - Crisis Management

Unit 10 of this course professionally examines a critical aspect of the travel and tourism sector; crisis management. Candidates learn how to manage crisis from the viewpoint of a tour manager or operator.  Unit 9 educates candidates on the necessary procedures required to professionally manage crisis in any given situation to ensure first-rate brand representation and customer satisfaction.

 Unit 11 – Management of Public Awareness Programmes

Unit eleventh introduces an interesting concept; managing public awareness programmes. This unit focuses on inbound tourism and the concept of public awareness program management, focusing largely on inbound tourism and its effect on its immediate environ.

 Unit 12 – what is Sustainable Tourism?

The final unit discusses sustainable tourism. In this unit, candidates are exposed to a wide range of theories and approaches, arguments, WTO views and the roles and responsibilities of the professional tour operator.

Career Path

The advanced level diploma is one of the best qualifications to earn in travel and tourism. This qualification is a ticket to exploring a variety of careers in the travel and tourism industry. With an advanced level diploma, you may work in different sectors within the industry such as HR management, travel and tourism management, business, and transport management, or set up your very own business within the industry.  Starting salary for advanced diploma in travel and tourism holders range from approximately £17,000 to £50,000.

Who Shoud Take This Course

Our advanced tourism courses online are ideal for;

  • Existing workers interested in career advancement
  • Candidates pursuing life-long careers in travel and tourism
  • Candidates who wish to increase their career prospects within the industry
  • Anyone looking to work or travel abroad
  • Business managers looking to improve performance
  • Entrepreneurs planning to start their own businesses.

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Certification for Professional Development (CPD) has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Certification for Professional Development (CPD) to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

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Level Level 5
Duration 320 Hours
Endorsement Body Endorsed By ABC Awards and Certa Awards


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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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