Customer Relationship CRM

Customer Relationship CRM is essential for building loyalty and long-term success in any business. Strong Customer Relationship Management Process ensures that businesses can retain existing customers, increase satisfaction, and maximize lifetime value. While many organizations focus heavily on acquiring new customers, investing in customer relationship management delivers far greater profitability, enhanced trust, and a steady stream of positive word-of-mouth marketing.

 

Learn, develop, and progress with CPD.

 

Discover the key components of effective customer relationship CRM with this comprehensive tutorial. Explore the stages of the customer relationship management process, including identifying customer needs, managing expectations, and implementing evaluation metrics. Learn strategies for maintaining lasting relationships, addressing privacy concerns, and leveraging customer insights to strengthen engagement and drive sustainable business growth.

 

Boost your career with a CPD course.

 

Learning OutComes

After the completion of this course learners will be able to:

  • The terms and benefits of CRM on a company’s bottom line
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM

Programme Content

Topics:

  • Different Faces of CRM
  • Evaluation Metrics
  • Privacy Issues
  • Requirement Driven Product Selection

Target Audience

  • Customers support staff
  • Any customer care workers pursuing CPD
  • Business owners, managers and supervisors
  • Team leaders and supervisors.
  • Telesales workers and operators
  • Candidates seeking to expand their career opportunities

FAQs

This is a standalone course and assumes no prior knowledge.

Certificate CPD Accredited
Study Method Online
Course Duration 10 Hours
Start Date On going

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