Conflict and Management

Understanding conflict and management is essential for maintaining a positive and productive workplace. This module introduces learners to the nature of workplace conflicts, exploring how differences in opinions, communication styles, or goals can lead to tension among team members. Participants will learn how effective conflict and management strategies help identify root causes, manage emotions, and find constructive resolutions that benefit both individuals and organisations.

The course also focuses on communication, empathy, and negotiation as core tools in managing disputes. Learners will gain insight into professional approaches that transform disagreements into opportunities for growth and collaboration. By the end of this module, participants will be able to handle challenging situations with confidence, ensuring a respectful and cooperative work environment.

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Conflict Handling

The conflict handling section of this module teaches practical approaches for recognising, addressing, and resolving disputes efficiently. Learners will explore mediation strategies, active listening, and emotional intelligence techniques that help reduce workplace tension. Through realistic examples and case studies, the course demonstrates how successful conflict handling contributes to stronger teamwork, improved morale, and long-term organisational stability.

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Learning OutComes

Upon completion of this module, learners will be able to:
• Define the concepts of conflict and management in workplace settings
• Identify common causes and types of workplace conflict
• Apply conflict handling techniques to achieve constructive outcomes
• Use communication and negotiation skills to resolve disputes
• Recognise the importance of emotional intelligence in conflict resolution
• Develop strategies to prevent recurring conflicts
• Promote collaboration and positive team dynamics through effective mediation

Programme Content

Topics:
• Introduction to Conflict and Management
• Causes and Types of Workplace Conflict
• Conflict Handling Strategies and Techniques
• Communication and Emotional Intelligence in Conflict Resolution
• Negotiation and Mediation Skills
• Preventing and Managing Organisational Disputes
• Building a Culture of Respect and Cooperation
• Case Studies on Workplace Conflict Management

FAQs

1. What is the meaning of conflict and management?
Conflict and management refer to the process of identifying, addressing, and resolving disagreements constructively to maintain workplace harmony.

2. Why is conflict management important in the workplace?
It ensures effective teamwork, reduces stress, and promotes a positive organisational culture by resolving disputes efficiently.

3. What are the best methods for conflict handling?
The best conflict handling methods include open communication, active listening, empathy, and structured mediation.

4. How can managers improve their conflict and management skills?
Managers can develop their skills through training, feedback, and by practising collaborative problem-solving approaches.

5. Who should take this course on conflict and management?
This course is ideal for managers, HR staff, and professionals aiming to enhance their conflict handling and leadership abilities.