Active Listening Techniques

This module introduces learners to active listening techniques, focusing on how counsellors can create a supportive and empathetic environment. By applying active listening techniques, counsellors allow clients to feel understood, valued, and respected throughout the counselling process.

Learners explore how listening goes beyond simply hearing words. The module highlights the importance of silence, reflection, paraphrasing, and emotional acknowledgement. These skills help counsellors build deeper rapport, strengthen client trust, and encourage open and meaningful communication.

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Attentive Listening Skills

This section focuses on attentive listening skills, detailing how body language, eye contact, and focused attention help counsellors remain present during sessions. Learners will also understand how reducing distractions and responding thoughtfully improves communication quality.

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Learning OutComes

Upon completion of this module, learners will be able to:
• Define the core elements of active listening
• Use verbal and non-verbal strategies to improve client communication
• Demonstrate attentive listening skills in counselling scenarios
• Identify barriers to effective listening
• Build rapport by showing empathy and understanding
• Apply listening techniques to enhance client trust and engagement

Programme Content

Topics:
• Introduction to Listening in Counselling
• Principles of Active Listening
• Attentive Listening Skills and Non-Verbal Cues
• Overcoming Barriers to Effective Communication
• Techniques for Encouraging Client Expression
• Building Rapport Through Listening
• Evaluating Listening Skills in Practice

FAQs

1. Why are active listening techniques important in counselling?
They help counsellors understand clients’ emotions and communicate empathy effectively.

2. How can I improve my attentive listening skills?
By maintaining eye contact, minimising distractions, and responding thoughtfully to clients.

3. What barriers affect active listening techniques?
Common barriers include assumptions, interruptions, emotional bias, and lack of focus.

4. Do attentive listening skills help build trust with clients?
Yes, they allow clients to feel heard and supported, strengthening the counselling relationship.

5. Can beginners learn active listening techniques easily?
Absolutely—these skills improve quickly with practice, reflection, and guided exercises.